---
title: ICR (Intelligent Call Router)
description: ICR (Intelligent Call Router) is a contact center digital assistant, which acts as an operator in a contact center and automatically select the optimized route (operator, group, skill) based on call and customer data to have a better service quality.
---

[Must Know Call Center Metrics Industry Standards List](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list)

# [ICR (Intelligent Call Router)](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/icr-intelligent-call-router)

 Written by [Revation Systems](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/author/revation-systems) | Nov 10, 2020 4:06:37 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

ICR (Intelligent Call Router) is a contact center digital assistant, which acts as an operator in a contact center and automatically select the optimized route (operator, group, skill) based on call and customer data to have a better service quality.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/icr-intelligent-call-router)

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