---
title: SOC
description: SOC stands for the Service Operations Center, Service Desk or Customer Support. The service desk is the first line of support for a company's customers and typically deals with simple questions that anyone can answer.
---

[Must Know Call Center Metrics Industry Standards List](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list)

# [SOC](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/soc)

 Written by [Revation Systems](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/author/revation-systems) | Nov 10, 2020 4:02:22 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

SOC stands for the Service Operations Center, Service Desk or Customer Support. The service desk is the first line of support for a company's customers and typically deals with simple questions that anyone can answer.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/soc)

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