---
title: Web Real-Time Communication (WebRTC)
description: Web Real-Time Communication (WebRTC) is an HTML5 technology that enables direct rich communication via browser-to-browser applications. WebRTC allows web applications to easily share audio, video, and data in real time, using simple JavaScript APIs.
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# Web Real-Time Communication (WebRTC)

 By [Revation Systems](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Web Real-Time Communication (WebRTC) is an HTML5 technology that enables direct rich communication via browser-to-browser applications. WebRTC allows web applications to easily share audio, video, and data in real time, using simple JavaScript APIs.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/federal-communications-commission-fcc>

### [Federal Communications Commission (FCC)](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/federal-communications-commission-fcc)

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/transmission-control-protocol/internet-protocol-tcp/ip>

### [Transmission Control Protocol/Internet Protocol (TCP/IP)](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/transmission-control-protocol/internet-protocol-tcp/ip)

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/delay-or-queue-time>

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<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/average-speed-of-answer-asa>

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<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/rostered-staff-factor-rsf>

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<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/soc>

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<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/process-improvement>

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<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/omnichannel-contact-center>

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<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/key-telephone-system>

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<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/computer-telephony-integration-cti>

### [Computer Telephony Integration (CTI)](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/computer-telephony-integration-cti)

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/agent-reports>

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<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/icr-intelligent-call-router>

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### Revation Systems

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---

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