---
title: Caller identification (Caller ID)
description: Caller identification (caller ID) is used in contact centers to protect customers from receiving unwanted calls. It does this by displaying the phone number of the calling party on the agent's telephony device.
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# Caller identification (Caller ID)

 By [Revation Systems](https://blog.revation.com/must-know-call-center-terminology-pdf-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Caller identification (caller ID) is used in contact centers to protect customers from receiving unwanted calls. It does this by displaying the phone number of the calling party on the agent's telephony device.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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<https://blog.revation.com/must-know-call-center-terminology-pdf-list/answer-supervision>

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