---
title: Outbound Call Center
description: What is an outbound call center? An outbound call center is responsible for generating leads that are then subsequently forwarded to inbound call centers.
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# Outbound Call Center

 By [Revation Systems](https://blog.revation.com/must-know-call-center-terminology-pdf-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

What is an outbound call center? An outbound call center is responsible for generating leads that are then subsequently forwarded to inbound call centers.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/must-know-call-center-terminology-pdf-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/must-know-call-center-terminology-pdf-list/flushing-out-the-queue>

### [Flushing Out the Queue](https://blog.revation.com/must-know-call-center-terminology-pdf-list/flushing-out-the-queue)

<https://blog.revation.com/must-know-call-center-terminology-pdf-list/law-of-diminishing-returns>

### [Law of Diminishing Returns](https://blog.revation.com/must-know-call-center-terminology-pdf-list/law-of-diminishing-returns)

<https://blog.revation.com/must-know-call-center-terminology-pdf-list/mobile-unified-communications-mobile-uc>

### [Mobile unified communications (mobile UC)](https://blog.revation.com/must-know-call-center-terminology-pdf-list/mobile-unified-communications-mobile-uc)

<https://blog.revation.com/must-know-call-center-terminology-pdf-list/answer-supervision>

### [Answer Supervision](https://blog.revation.com/must-know-call-center-terminology-pdf-list/answer-supervision)

<https://blog.revation.com/must-know-call-center-terminology-pdf-list/pstn>

### [PSTN](https://blog.revation.com/must-know-call-center-terminology-pdf-list/pstn)

<https://blog.revation.com/must-know-call-center-terminology-pdf-list/directed-dialog>

### [Directed Dialog](https://blog.revation.com/must-know-call-center-terminology-pdf-list/directed-dialog)

<https://blog.revation.com/must-know-call-center-terminology-pdf-list/caller-identification-caller-id>

### [Caller identification (Caller ID)](https://blog.revation.com/must-know-call-center-terminology-pdf-list/caller-identification-caller-id)

<https://blog.revation.com/must-know-call-center-terminology-pdf-list/contact-center-management>

### [Contact Center Management](https://blog.revation.com/must-know-call-center-terminology-pdf-list/contact-center-management)

<https://blog.revation.com/must-know-call-center-terminology-pdf-list/big-data>

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<https://blog.revation.com/must-know-call-center-terminology-pdf-list/imaging>

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<https://blog.revation.com/must-know-call-center-terminology-pdf-list/speech-recognition>

### [Speech Recognition](https://blog.revation.com/must-know-call-center-terminology-pdf-list/speech-recognition)

<https://blog.revation.com/must-know-call-center-terminology-pdf-list/workforce-management-wfm>

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