---
title: Application Programming Interface (API)
description: A contact center API is used to integrate information technology systems, automate processes and data exchanges between separate systems. Today’s contact center requires an integration strategy that enhance the flow of communication between its agents and back-office applications.
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# Application Programming Interface (API)

 By [Revation Systems](https://blog.revation.com/must-know-call-center-terms-and-verbiage-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

A contact center API is used to integrate information technology systems, automate processes and data exchanges between separate systems. Today’s contact center requires an integration strategy that enhance the flow of communication between its agents and back-office applications.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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