---
title: Calls Per Agent
description: The average number of calls a customer service representative handles during an hour. A single agent may handle multiple callers.
---

[Must Know Call Center Terms And Verbiage List](https://blog.revation.com/must-know-call-center-terms-and-verbiage-list)

# [Calls Per Agent](https://blog.revation.com/must-know-call-center-terms-and-verbiage-list/calls-per-agent)

 Written by [Revation Systems](https://blog.revation.com/must-know-call-center-terms-and-verbiage-list/author/revation-systems) | Nov 8, 2020 2:28:20 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

The average number of calls a customer service representative handles during an hour. A single agent may handle multiple callers.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/must-know-call-center-terms-and-verbiage-list/calls-per-agent)

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