---
title: Workload
description: "Workload is a direct result of the volume of calls which flow through a call center. It is usually measured in CPM (calls per minute) and LPM (lines per minute). The main factors that affect workload are: volume of incoming calls, service level agreements and the level of service provided to customers during a call."
---

[Must Know Call Center Terms And Verbiage List](https://blog.revation.com/must-know-call-center-terms-and-verbiage-list)

# [Workload](https://blog.revation.com/must-know-call-center-terms-and-verbiage-list/workload)

 Written by [Revation Systems](https://blog.revation.com/must-know-call-center-terms-and-verbiage-list/author/revation-systems) | Nov 8, 2020 2:18:58 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

Workload is a direct result of the volume of calls which flow through a call center. It is usually measured in CPM (calls per minute) and LPM (lines per minute). The main factors that affect workload are: volume of incoming calls, service level agreements and the level of service provided to customers during a call.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/must-know-call-center-terms-and-verbiage-list/workload)

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