---
title: Call Center Workforce Planning
description: What is call center workforce planning? Call center workforce planning deals with the group of activities necessary to determine how many agents are required, their skill sets, and the scheduling and training of agents.
---

[Must Know Call Center Vocabulary List](https://blog.revation.com/must-know-call-center-vocabulary-list)

# [Call Center Workforce Planning](https://blog.revation.com/must-know-call-center-vocabulary-list/call-center-workforce-planning)

 Written by [Revation Systems](https://blog.revation.com/must-know-call-center-vocabulary-list/author/revation-systems) | Nov 14, 2020 11:57:34 PM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

What is call center workforce planning? Call center workforce planning deals with the group of activities necessary to determine how many agents are required, their skill sets, and the scheduling and training of agents.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/must-know-call-center-vocabulary-list/call-center-workforce-planning)

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