--- title: Must Know Call Center Vocabulary List --- - [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/) - 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Automatic Number Identification is the use of automatic equipment to identify, from a telephone number dialed, \[...\] ## [Call Center Workforce Planning](https://blog.revation.com/must-know-call-center-vocabulary-list/call-center-workforce-planning) What is call center workforce planning? Call center workforce planning deals with the group of activities necessary to determine how many agents \[...\] ## [CLI](https://blog.revation.com/must-know-call-center-vocabulary-list/cli) CLIs are basically written procedures which are used by a customer to define or detail telecommunication contacts between agents and customers. ## [Customer Experience Platform](https://blog.revation.com/must-know-call-center-vocabulary-list/customer-experience-platform) Customer Experience Platform (CEP) is a key element of contact center architecture that includes the hardware, software, and data that support \[...\] ## [End Of Call Disposition](https://blog.revation.com/must-know-call-center-vocabulary-list/end-of-call-disposition) In telephone business, an end of call disposition (EOCD) is an action taken by a contact center agent to close out a contact with a customer such \[...\] ## [HD Voice](https://blog.revation.com/must-know-call-center-vocabulary-list/hd-voice) What is HD Voice? HD Voice is a standard that conveys all the sound qualities you would normally hear in person, in addition to details that are \[...\] ## [Internet Phone](https://blog.revation.com/must-know-call-center-vocabulary-list/internet-phone) "Internet Phone" is the latest technology available in the call center market. This allows agents to use mobile technology to connect into a \[...\] ## [Longest Available Agent](https://blog.revation.com/must-know-call-center-vocabulary-list/longest-available-agent) Longest Available Agent (LAA) is a set of performance metrics that measures the amount of time a call has been queued until it is answered by an \[...\] ## [Network assessment](https://blog.revation.com/must-know-call-center-vocabulary-list/network-assessment) What is network assessment? The network assessment is an in depth telecommunication network analysis on the client's equipment to perform to \[...\] [Load More Posts](https://blog.revation.com/must-know-call-center-vocabulary-list/page/2) ### More from Revation Systems ### [VOIC](https://blog.revation.com/must-know-call-center-vocabulary-list/voic) ### [Telemarketing](https://blog.revation.com/must-know-call-center-vocabulary-list/telemarketing) ### [Session Border Controller (SBC)](https://blog.revation.com/must-know-call-center-vocabulary-list/session-border-controller-sbc) ### [Ready State](https://blog.revation.com/must-know-call-center-vocabulary-list/ready-state) ### [Phoneme](https://blog.revation.com/must-know-call-center-vocabulary-list/phoneme) ### [Network assessment](https://blog.revation.com/must-know-call-center-vocabulary-list/network-assessment) ### [Longest Available Agent](https://blog.revation.com/must-know-call-center-vocabulary-list/longest-available-agent) ### [Internet Phone](https://blog.revation.com/must-know-call-center-vocabulary-list/internet-phone) ### [HD Voice](https://blog.revation.com/must-know-call-center-vocabulary-list/hd-voice) ### [End Of Call Disposition](https://blog.revation.com/must-know-call-center-vocabulary-list/end-of-call-disposition) ### [Customer Experience Platform](https://blog.revation.com/must-know-call-center-vocabulary-list/customer-experience-platform) ### [CLI](https://blog.revation.com/must-know-call-center-vocabulary-list/cli) ### Subscribe for Updates --- ### Contact Sales - Phone: 1.952.392.1831 - Email: [sales@revation.com](mailto:sales@revation.com) ### Search [REQUEST A DEMO](https://revation.com/linklive-demo/) ### Recent Posts - [Abandoned Call](https://blog.revation.com/must-know-call-center-vocabulary-list/abandoned-call) Nov 14, 2020 - [Automatic Number Identification (ANI)](https://blog.revation.com/must-know-call-center-vocabulary-list/automatic-number-identification-ani) Nov 14, 2020 - [Call Center Workforce Planning](https://blog.revation.com/must-know-call-center-vocabulary-list/call-center-workforce-planning) Nov 14, 2020 - [CLI](https://blog.revation.com/must-know-call-center-vocabulary-list/cli) Nov 14, 2020 - [Customer Experience Platform](https://blog.revation.com/must-know-call-center-vocabulary-list/customer-experience-platform) Nov 14, 2020 ### Posts by Topic - [Glossary (15)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/glossary) - [Banking Call Center Terms & Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/banking-call-center-terms-definitions) - 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[Healthcare Contact Center Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-contact-center-terms) - [Healthcare Customer Engagement Terms: Glossary (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-customer-engagement-terms-glossary) - [Healthcare Digital Customer Service Acronyms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-digital-customer-service-acronyms) - [Healthcare Digital Customer Service Terminology (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-digital-customer-service-terminology) - [Healthcare Digital Customer Service Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-digital-customer-service-terms) - [Healthcare Unified Communications Acronyms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-unified-communications-acronyms) - [Hospital Call Center Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/hospital-call-center-definitions) - [Hospital Call Center Glossary (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/hospital-call-center-glossary) - [Hospital Contact Center Glossary & Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/hospital-contact-center-glossary-definitions) - [Hospital Customer Engagement Acronyms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/hospital-customer-engagement-acronyms) - [Hospital Customer Engagement Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/hospital-customer-engagement-terms) - [Medical Call Center Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/medical-call-center-definitions) - [Medical Call Center Glossary & Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/medical-call-center-glossary-definitions) - [Medical Digital Customer Service Must Know Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/medical-digital-customer-service-must-know-terms) - 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