---
title: Ready State
description: In the contact center technology there is a term Ready State which is mainly used in Service Level Management. It refers to a state in which the agent monitors and is ready to respond immediately to incoming calls or requests.
---

- [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

[![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/)

[![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/)

- [WHY REVATION](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LINKLIVE](https://revation.com/linklive9/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [LinkLive Chat](https://revation.com/linklive9/linklive-chat/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [HEALTHCARE](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [BANKING](https://revation.com/linklive-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Messaging Bundle](https://revation.com/linklive-banking/messaging-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Engagement Bundle](https://revation.com/linklive-banking/engagement-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Advanced Bundle](https://revation.com/linklive-banking/engagement-advanced-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [REVA](https://revation.com/reva/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [REVA AI Healthcare](https://revation.com/reva/reva-ai/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Reva AI Banking](https://revation.com/reva/reva-ai-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [RESOURCES](https://info.revation.com/resource-center) 
    - [All Resources](https://info.revation.com/resource-center)
    - [Case Studies](https://blog.revation.com/tag/case-studies?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Healthcare Scenarios](https://revation.com/customer-success/healthcare-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Financial Scenarios](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [EVENTS](https://revation.com/upcoming-events/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [NEWS](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [BLOG](https://blog.revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

# Ready State

 By [Revation Systems](https://blog.revation.com/must-know-call-center-vocabulary-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

In the contact center technology there is a term Ready State which is mainly used in Service Level Management. It refers to a state in which the agent monitors and is ready to respond immediately to incoming calls or requests.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

---

### Share This Story, Choose Your Platform!

[Facebook](http://www.facebook.com/share.php?u=https://blog.revation.com/must-know-call-center-vocabulary-list/ready-state) [Twitter](https://twitter.com/intent/tweet?url=https://blog.revation.com/must-know-call-center-vocabulary-list/ready-state&text=Ready%20State) [LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.revation.com/must-know-call-center-vocabulary-list/ready-state) [Reddit](https://www.reddit.com/login?dest=https://blog.revation.com/must-know-call-center-vocabulary-list/ready-state) [Tumblr](https://www.tumblr.com/widgets/share/tool/preview?shareSource=legacy&canonicalUrl=&url=https://blog.revation.com/must-know-call-center-vocabulary-list/ready-state) [Pinterest](http://pinterest.com/pin/create/button/?url=https://blog.revation.com/must-know-call-center-vocabulary-list/ready-state&media=) [Vk](https://oauth.vk.com/authorize?client_id=-1&redirect_uri=https://blog.revation.com/must-know-call-center-vocabulary-list/ready-state) [Email](mailto:?subject=mailto:?Subject=Ready%20State&Body=https://blog.revation.com/must-know-call-center-vocabulary-list/ready-state)

### About the Author: [Revation Systems](https://blog.revation.com/must-know-call-center-vocabulary-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/must-know-call-center-vocabulary-list/telemarketing>

### [Telemarketing](https://blog.revation.com/must-know-call-center-vocabulary-list/telemarketing)

<https://blog.revation.com/must-know-call-center-vocabulary-list/phoneme>

### [Phoneme](https://blog.revation.com/must-know-call-center-vocabulary-list/phoneme)

<https://blog.revation.com/must-know-call-center-vocabulary-list/cli>

### [CLI](https://blog.revation.com/must-know-call-center-vocabulary-list/cli)

<https://blog.revation.com/must-know-call-center-vocabulary-list/network-assessment>

### [Network assessment](https://blog.revation.com/must-know-call-center-vocabulary-list/network-assessment)

<https://blog.revation.com/must-know-call-center-vocabulary-list/hd-voice>

### [HD Voice](https://blog.revation.com/must-know-call-center-vocabulary-list/hd-voice)

<https://blog.revation.com/must-know-call-center-vocabulary-list/automatic-number-identification-ani>

### [Automatic Number Identification (ANI)](https://blog.revation.com/must-know-call-center-vocabulary-list/automatic-number-identification-ani)

<https://blog.revation.com/must-know-call-center-vocabulary-list/internet-phone>

### [Internet Phone](https://blog.revation.com/must-know-call-center-vocabulary-list/internet-phone)

<https://blog.revation.com/must-know-call-center-vocabulary-list/call-center-workforce-planning>

### [Call Center Workforce Planning](https://blog.revation.com/must-know-call-center-vocabulary-list/call-center-workforce-planning)

<https://blog.revation.com/must-know-call-center-vocabulary-list/abandoned-call>

### [Abandoned Call](https://blog.revation.com/must-know-call-center-vocabulary-list/abandoned-call)

<https://blog.revation.com/must-know-call-center-vocabulary-list/end-of-call-disposition>

### [End Of Call Disposition](https://blog.revation.com/must-know-call-center-vocabulary-list/end-of-call-disposition)

<https://blog.revation.com/must-know-call-center-vocabulary-list/session-border-controller-sbc>

### [Session Border Controller (SBC)](https://blog.revation.com/must-know-call-center-vocabulary-list/session-border-controller-sbc)

<https://blog.revation.com/must-know-call-center-vocabulary-list/longest-available-agent>

### [Longest Available Agent](https://blog.revation.com/must-know-call-center-vocabulary-list/longest-available-agent)

### Subscribe for Updates

---

### Contact Sales

- Phone: 1.952.392.1831
- Email: [sales@revation.com](mailto:sales@revation.com)

### Search

[REQUEST A DEMO](https://revation.com/linklive-demo/)

### Recent Posts

- [Abandoned Call](https://blog.revation.com/must-know-call-center-vocabulary-list/abandoned-call?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Automatic Number Identification (ANI)](https://blog.revation.com/must-know-call-center-vocabulary-list/automatic-number-identification-ani?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Call Center Workforce Planning](https://blog.revation.com/must-know-call-center-vocabulary-list/call-center-workforce-planning?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [CLI](https://blog.revation.com/must-know-call-center-vocabulary-list/cli?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Customer Experience Platform](https://blog.revation.com/must-know-call-center-vocabulary-list/customer-experience-platform?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [End Of Call Disposition](https://blog.revation.com/must-know-call-center-vocabulary-list/end-of-call-disposition?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [HD Voice](https://blog.revation.com/must-know-call-center-vocabulary-list/hd-voice?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

### Posts by Topic

- [Glossary (15)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/glossary)
- [Banking Call Center Terms & Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/banking-call-center-terms-definitions)
- [Banking Contact Center Must Know Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/banking-contact-center-must-know-terms)
- [Banking Contact Center Terms & Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/banking-contact-center-terms-definitions)
- [Banking Customer Engagement Acronyms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/banking-customer-engagement-acronyms)
- [Banking Customer Engagement Terms & Glossary (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/banking-customer-engagement-terms-glossary)
- [Banking Unified Communications Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/banking-unified-communications-definitions)
- [Banking Unified Communications Terminology (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/banking-unified-communications-terminology)
- [Common Call Center Terms And Verbiage List (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/common-call-center-terms-and-verbiage-list)
- [Common Contact Center Terminology Pdf List (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/common-contact-center-terminology-pdf-list)
- [Credit Union Call Center Terminology (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/credit-union-call-center-terminology)
- [Credit Union Call Center Terms & Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/credit-union-call-center-terms-definitions)
- [Credit Union Customer Engagement Acronyms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/credit-union-customer-engagement-acronyms)
- [Credit Union Digital Customer Service Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/credit-union-digital-customer-service-terms)
- [Finance Contact Center Glossary of Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/finance-contact-center-glossary-of-terms)
- [Finance Contact Center Terms: Glossary (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/finance-contact-center-terms-glossary)
- [Finance Customer Engagement Must Know Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/finance-customer-engagement-must-know-terms)
- [Finance Digital Customer Service Glossary of Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/finance-digital-customer-service-glossary-of-terms)
- [Finance Digital Customer Service Terms: Glossary (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/finance-digital-customer-service-terms-glossary)
- [Healthcare Call Center Glossary & Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-call-center-glossary-definitions)
- [Healthcare Call Center Glossary of Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-call-center-glossary-of-terms)
- [Healthcare Call Center Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-call-center-terms)
- [Healthcare Call Center Terms & Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-call-center-terms-definitions)
- [Healthcare Contact Center Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-contact-center-terms)
- [Healthcare Customer Engagement Terms: Glossary (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-customer-engagement-terms-glossary)
- [Healthcare Digital Customer Service Acronyms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-digital-customer-service-acronyms)
- [Healthcare Digital Customer Service Terminology (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-digital-customer-service-terminology)
- [Healthcare Digital Customer Service Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-digital-customer-service-terms)
- [Healthcare Unified Communications Acronyms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/healthcare-unified-communications-acronyms)
- [Hospital Call Center Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/hospital-call-center-definitions)
- [Hospital Call Center Glossary (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/hospital-call-center-glossary)
- [Hospital Contact Center Glossary & Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/hospital-contact-center-glossary-definitions)
- [Hospital Customer Engagement Acronyms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/hospital-customer-engagement-acronyms)
- [Hospital Customer Engagement Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/hospital-customer-engagement-terms)
- [Medical Call Center Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/medical-call-center-definitions)
- [Medical Call Center Glossary & Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/medical-call-center-glossary-definitions)
- [Medical Digital Customer Service Must Know Terms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/medical-digital-customer-service-must-know-terms)
- [Medical Unified Communications Acronyms (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/medical-unified-communications-acronyms)
- [Medical Unified Communications Definitions (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/medical-unified-communications-definitions)
- [Medical Unified Communications Terms: Glossary (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/medical-unified-communications-terms-glossary)
- [Must Know Contact Center Terminology Pdf List (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/must-know-contact-center-terminology-pdf-list)
- [Top Call Center Abbreviations List (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/top-call-center-abbreviations-list)
- [Top Contact Center Glossary List (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/top-contact-center-glossary-list)
- [Top Contact Center Jargon List (1)](https://blog.revation.com/must-know-call-center-vocabulary-list/tag/top-contact-center-jargon-list)

see all

### Revation Systems

 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

---

- [Revation Home](https://revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Why Revation?](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LinkLive](https://revation.com/linklive9/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [LinkLive Chat](https://revation.com/linklive9/linklive-chat/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LinkLive Healthcare](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LinkLive Banking](https://revation.com/linklive-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Messaging Bundle](https://revation.com/linklive-banking/messaging-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Engagement Bundle](https://revation.com/linklive-banking/engagement-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Advanced Bundle](https://revation.com/linklive-banking/engagement-advanced-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Compare Bundles](https://revation.com/linklive-banking/bundle-comparison/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Reva AI](https://revation.com/reva/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Healthcare](https://revation.com/reva/reva-ai/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Banking](https://revation.com/reva/reva-ai-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Case Studies](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Healthcare](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Financial Services](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Scenarios](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Healthcare](https://revation.com/customer-success/healthcare-scenarios/)
    - [Financial](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Blog](https://blog.revation.com?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Healthcare](https://blog.revation.com/tag/healthcare?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Financial Services](https://blog.revation.com/tag/financial-services?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Digital Transformation](https://blog.revation.com/tag/digital-transformation?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Security](https://blog.revation.com/tag/security?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Customer Experience](https://blog.revation.com/tag/customer-experience?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Unified Communications](https://blog.revation.com/tag/unified-communications?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [In the News](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Connect with Revation](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Subscribe to Updates](https://share.hsforms.com/1jtkfIuTuTY6KnmPS9w4LSg4pf3n)
    - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Live Chat](https://sec3.revation.com/widget/?rev-pop-out=true&rev-brand=revation&rev-auth-mode=anonymous&rev-group=revation&rev-dst-pid=support@secure.revation.com&rev-voice=true&rev-video=sendrecv&rev-video-mix=unidirectional&rev-rds=true&rev-conference=false&rev-file-upload=false)
    - Sales ([Email](mailto:sales@revation.com))
    - Sales ([Phone](tel:952-392-1831))
- Social Media  
    - [LinkedIn](https://www.linkedin.com/company/revation-systems/)
    - [Twitter](https://twitter.com/intent/follow?screen_name=revation)
    - [YouTube](https://www.youtube.com/channel/UC0iy3rMeCFOwZgXGiHG-EQw?sub_confirmation=1)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

[OUR STORY](https://revation.com/revation-story/)

[Twitter](https://twitter.com/revation) [linkedin](https://www.linkedin.com/company/revation-systems/?viewAsMember=true)

### Minneapolis

- 225 S 6th Street, Suite 3900, Minneapolis, MN 55402
- 1.952.392.1834

### San Francisco

- 535 Mission Street – 14th Floor, San Francisco, CA 94105
- 1.952.392.1834

### Cloud Communications

- [LinkLive Healthcare](https://revation.com/linklive-healthcare/)
- [LinkLive Banking](https://revation.com/linklive-banking/)
- [Unified Communications](https://revation.com/revation-story/unified-communications/)

[VIEW OUR SOLUTIONS](https://revation.com/linklive9/)

### LET’S CONNECT

We’re available to connect and talk about your story. Contact us to talk now or schedule an appointment.

[CONTACT US](https://revation.com/contact-us/) [LINKLIVE DEMO](https://revation.com/linklive/linklive-demo/)

 © Copyright 2020   |   Revation Systems, Inc.   |   All Rights Reserved   |   [Privacy Policy](https://revation.com/privacy-policy)

```json
{
     "@context": "http://schema.org",
     "@type": "BlogPosting",
     "mainEntityOfPage":{
        "@type":"WebPage",
        "@id":"https://blog.revation.com/must-know-call-center-vocabulary-list/ready-state"
     },
     "headline": "Ready State",
     "image": {
          "@type": "ImageObject",
          "url": ""
     },
     "datePublished": "2020-11-14 23:51:05",
     "dateModified": "November 14, 2020, 11:51:05 PM",
     "author": {
         "@type": "Person",
         "name": "Revation Systems"
     },
     "publisher": {
         "@type": "Organization",
         "name": "LinkLive",
         "logo": {
             "@type": "ImageObject",
             "url": "https://7904435.fs1.hubspotusercontent-na1.net/hubfs/7904435/LinkLive_ForHubspotKit.png"
         }
     },
     "description": "In the contact center technology there is a term Ready State which is mainly used in Service Level Management. It refers to a state in which the agent monitors and is ready to respond immediately to incoming calls or requests.
"
 }
```