Phoneme
In call centers, phoneme is a sound that carries meaning, which when combined with other phonemes, form words. Although words have a set meaning, [...]
Ready State
In the contact center technology there is a term Ready State which is mainly used in Service Level Management. It refers to a state in which the [...]
Session Border Controller (SBC)
What is a Session Border Controller (SBC)? A Session Border Controller can be defined as an application and/or an appliance that is designed to [...]
Telemarketing
Telemarketing is a type of marketing, sales, and customer service activity in which companies use telephone calls to sell goods or sales services. [...]
VOIC
VOIC is a call center video interface communication (VIC) solution that allows companies to establish secure, two-way communication with their [...]