---
title: Communications-enabled business processes (CEBP)
description: "Contact centers can offer services such as information services, reservations, order entry, and sales over the phone. CEBP is a formal framework and technology that provides decision support capabilities to enable agents to think critically, solve problems and make informed decisions based on pre-defined rules and guidelines. Contact centers that incorporate CEBP can expect to: (1) improve performance by increasing agent productivity, (2) reduce costs through improved efficiency from consistent practices across the company"
---

[Must Know Contact Center Acronyms List](https://blog.revation.com/must-know-contact-center-acronyms-list)

# [Communications-enabled business processes (CEBP)](https://blog.revation.com/must-know-contact-center-acronyms-list/communications-enabled-business-processes-cebp)

 Written by [Revation Systems](https://blog.revation.com/must-know-contact-center-acronyms-list/author/revation-systems) | Nov 11, 2020 2:25:48 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

Contact centers can offer services such as information services, reservations, order entry, and sales over the phone. CEBP is a formal framework and technology that provides decision support capabilities to enable agents to think critically, solve problems and make informed decisions based on pre-defined rules and guidelines. Contact centers that incorporate CEBP can expect to: (1) improve performance by increasing agent productivity, (2) reduce costs through improved efficiency from consistent practices across the company

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/must-know-contact-center-acronyms-list/communications-enabled-business-processes-cebp)

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