Hosted Services

Read More: Integrate with Popular Email and Directory Applications


Hosted Services are a form of outsourcing. They allow enterprises to outsource their customer contact center infrastructure to a telecommunication services provider who offers ready-made solutions, including their database of customers and phone numbers, specially-designed software based on the latest algorithms, and the necessary hardware.




Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics

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