---
title: Hosted Services
description: Hosted Services are a form of outsourcing. They allow enterprises to outsource their customer contact center infrastructure to a telecommunication services provider who offers ready-made solutions, including their database of customers and phone numbers, specially-designed software based on the latest algorithms, and the necessary hardware.
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# Hosted Services

 By [Revation Systems](https://blog.revation.com/must-know-contact-center-acronyms-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Hosted Services are a form of outsourcing. They allow enterprises to outsource their customer contact center infrastructure to a telecommunication services provider who offers ready-made solutions, including their database of customers and phone numbers, specially-designed software based on the latest algorithms, and the necessary hardware.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/must-know-contact-center-acronyms-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/must-know-contact-center-acronyms-list/offered-call>

### [Offered Call](https://blog.revation.com/must-know-contact-center-acronyms-list/offered-call)

<https://blog.revation.com/must-know-contact-center-acronyms-list/journey-mapping>

### [Journey Mapping](https://blog.revation.com/must-know-contact-center-acronyms-list/journey-mapping)

<https://blog.revation.com/must-know-contact-center-acronyms-list/average-delay-to-answer>

### [Average Delay to Answer](https://blog.revation.com/must-know-contact-center-acronyms-list/average-delay-to-answer)

<https://blog.revation.com/must-know-contact-center-acronyms-list/touchpoint>

### [Touchpoint](https://blog.revation.com/must-know-contact-center-acronyms-list/touchpoint)

<https://blog.revation.com/must-know-contact-center-acronyms-list/maximum-delay-to-abandon>

### [Maximum Delay to Abandon](https://blog.revation.com/must-know-contact-center-acronyms-list/maximum-delay-to-abandon)

<https://blog.revation.com/must-know-contact-center-acronyms-list/communications-enabled-business-processes-cebp>

### [Communications-enabled business processes (CEBP)](https://blog.revation.com/must-know-contact-center-acronyms-list/communications-enabled-business-processes-cebp)

<https://blog.revation.com/must-know-contact-center-acronyms-list/escalation-plan>

### [Escalation Plan](https://blog.revation.com/must-know-contact-center-acronyms-list/escalation-plan)

<https://blog.revation.com/must-know-contact-center-acronyms-list/retention-rate-employee>

### [Retention Rate, Employee](https://blog.revation.com/must-know-contact-center-acronyms-list/retention-rate-employee)

<https://blog.revation.com/must-know-contact-center-acronyms-list/agent-elevation>

### [Agent Elevation](https://blog.revation.com/must-know-contact-center-acronyms-list/agent-elevation)

<https://blog.revation.com/must-know-contact-center-acronyms-list/database-call-handling>

### [Database Call Handling](https://blog.revation.com/must-know-contact-center-acronyms-list/database-call-handling)

<https://blog.revation.com/must-know-contact-center-acronyms-list/smooth-call-arrival>

### [Smooth Call Arrival](https://blog.revation.com/must-know-contact-center-acronyms-list/smooth-call-arrival)

<https://blog.revation.com/must-know-contact-center-acronyms-list/wan>

### [WAN](https://blog.revation.com/must-know-contact-center-acronyms-list/wan)

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- [Hosted Services](https://blog.revation.com/must-know-contact-center-acronyms-list/hosted-services?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

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see all

### Revation Systems

 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

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