---
title: Must Know Contact Center Acronyms List | Finance Call Center Must Know Terms
description: Finance Call Center Must Know Terms |
---

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# Must Know Contact Center Acronyms List

<https://blog.revation.com/must-know-contact-center-acronyms-list/agent-elevation> <https://blog.revation.com/must-know-contact-center-acronyms-list/agent-elevation>

## [Agent Elevation](https://blog.revation.com/must-know-contact-center-acronyms-list/agent-elevation)

 It is a core set of processes, practices, and procedures that are designed specifically to elevate the performance results of the Contact Center \[...\]

### More from Revation Systems

<https://blog.revation.com/must-know-contact-center-acronyms-list/wan>

### [WAN](https://blog.revation.com/must-know-contact-center-acronyms-list/wan)

<https://blog.revation.com/must-know-contact-center-acronyms-list/primary-rate-interface-pri>

### [Primary Rate Interface (PRI)](https://blog.revation.com/must-know-contact-center-acronyms-list/primary-rate-interface-pri)

<https://blog.revation.com/must-know-contact-center-acronyms-list/maximum-delay-to-abandon>

### [Maximum Delay to Abandon](https://blog.revation.com/must-know-contact-center-acronyms-list/maximum-delay-to-abandon)

<https://blog.revation.com/must-know-contact-center-acronyms-list/touchpoint>

### [Touchpoint](https://blog.revation.com/must-know-contact-center-acronyms-list/touchpoint)

<https://blog.revation.com/must-know-contact-center-acronyms-list/smooth-call-arrival>

### [Smooth Call Arrival](https://blog.revation.com/must-know-contact-center-acronyms-list/smooth-call-arrival)

<https://blog.revation.com/must-know-contact-center-acronyms-list/retention-rate-employee>

### [Retention Rate, Employee](https://blog.revation.com/must-know-contact-center-acronyms-list/retention-rate-employee)

<https://blog.revation.com/must-know-contact-center-acronyms-list/offered-call>

### [Offered Call](https://blog.revation.com/must-know-contact-center-acronyms-list/offered-call)

<https://blog.revation.com/must-know-contact-center-acronyms-list/journey-mapping>

### [Journey Mapping](https://blog.revation.com/must-know-contact-center-acronyms-list/journey-mapping)

<https://blog.revation.com/must-know-contact-center-acronyms-list/escalation-plan>

### [Escalation Plan](https://blog.revation.com/must-know-contact-center-acronyms-list/escalation-plan)

<https://blog.revation.com/must-know-contact-center-acronyms-list/call-monitoring-modes>

### [Call Monitoring Modes](https://blog.revation.com/must-know-contact-center-acronyms-list/call-monitoring-modes)

<https://blog.revation.com/must-know-contact-center-acronyms-list/hosted-services>

### [Hosted Services](https://blog.revation.com/must-know-contact-center-acronyms-list/hosted-services)

<https://blog.revation.com/must-know-contact-center-acronyms-list/database-call-handling>

### [Database Call Handling](https://blog.revation.com/must-know-contact-center-acronyms-list/database-call-handling)

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- [Agent Elevation](https://blog.revation.com/must-know-contact-center-acronyms-list/agent-elevation)
  
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  Nov 10, 2020
- [Database Call Handling](https://blog.revation.com/must-know-contact-center-acronyms-list/database-call-handling)
  
  Nov 10, 2020

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- [Medical Unified Communications Terminology (1)](https://blog.revation.com/must-know-contact-center-acronyms-list/tag/medical-unified-communications-terminology)
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