---
title: Must Know Contact Center Glossary List | Revation Systems (2)
description: We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security. (2)
---

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# Must Know Contact Center Glossary List

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

### About Revation Systems

 We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/must-know-contact-center-glossary-list/procurement> <https://blog.revation.com/must-know-contact-center-glossary-list/procurement>

## [Procurement](https://blog.revation.com/must-know-contact-center-glossary-list/procurement)

 Procurement is an inbound contact center process in which an organization collects or “gathers,” information about a product or service that they \[...\]

<https://blog.revation.com/must-know-contact-center-glossary-list/saas-software-as-a-service> <https://blog.revation.com/must-know-contact-center-glossary-list/saas-software-as-a-service>

## [SaaS (Software as a Service)](https://blog.revation.com/must-know-contact-center-glossary-list/saas-software-as-a-service)

 SaaS or Software as a Service is a type of cloud computing. The term was coined in the year 1999. It involves perceiving the working of an \[...\]

<https://blog.revation.com/must-know-contact-center-glossary-list/softphone> <https://blog.revation.com/must-know-contact-center-glossary-list/softphone>

## [Softphone](https://blog.revation.com/must-know-contact-center-glossary-list/softphone)

 Softphone, also known as softphone application is a software that provides IP telephony capabilities to a computer or a mobile device.

<https://blog.revation.com/must-know-contact-center-glossary-list/trunk-hold-time> <https://blog.revation.com/must-know-contact-center-glossary-list/trunk-hold-time>

## [Trunk Hold Time](https://blog.revation.com/must-know-contact-center-glossary-list/trunk-hold-time)

 Trunk Hold Time is used to calculate how long a customer has to wait in queue before speaking with an agent or representative.

<https://blog.revation.com/must-know-contact-center-glossary-list/wfm-workforce-management-tools> <https://blog.revation.com/must-know-contact-center-glossary-list/wfm-workforce-management-tools>

## [WFM (Workforce management tools)](https://blog.revation.com/must-know-contact-center-glossary-list/wfm-workforce-management-tools)

 WFM (Workforce management tools) is a term describing software functions for managing the availability of customer service representatives. These \[...\]

### More from Revation Systems

<https://blog.revation.com/must-know-contact-center-glossary-list/trunk-hold-time>

### [Trunk Hold Time](https://blog.revation.com/must-know-contact-center-glossary-list/trunk-hold-time)

<https://blog.revation.com/must-know-contact-center-glossary-list/softphone>

### [Softphone](https://blog.revation.com/must-know-contact-center-glossary-list/softphone)

<https://blog.revation.com/must-know-contact-center-glossary-list/saas-software-as-a-service>

### [SaaS (Software as a Service)](https://blog.revation.com/must-know-contact-center-glossary-list/saas-software-as-a-service)

<https://blog.revation.com/must-know-contact-center-glossary-list/omnichannel-routing>

### [Omnichannel Routing](https://blog.revation.com/must-know-contact-center-glossary-list/omnichannel-routing)

<https://blog.revation.com/must-know-contact-center-glossary-list/wfm-workforce-management-tools>

### [WFM (Workforce management tools)](https://blog.revation.com/must-know-contact-center-glossary-list/wfm-workforce-management-tools)

<https://blog.revation.com/must-know-contact-center-glossary-list/procurement>

### [Procurement](https://blog.revation.com/must-know-contact-center-glossary-list/procurement)

<https://blog.revation.com/must-know-contact-center-glossary-list/menu>

### [Menu](https://blog.revation.com/must-know-contact-center-glossary-list/menu)

<https://blog.revation.com/must-know-contact-center-glossary-list/firewall>

### [Firewall](https://blog.revation.com/must-know-contact-center-glossary-list/firewall)

<https://blog.revation.com/must-know-contact-center-glossary-list/call-volume>

### [Call Volume](https://blog.revation.com/must-know-contact-center-glossary-list/call-volume)

<https://blog.revation.com/must-know-contact-center-glossary-list/barge-in>

### [Barge-in](https://blog.revation.com/must-know-contact-center-glossary-list/barge-in)

<https://blog.revation.com/must-know-contact-center-glossary-list/labor-saturation-rate>

### [Labor Saturation Rate](https://blog.revation.com/must-know-contact-center-glossary-list/labor-saturation-rate)

<https://blog.revation.com/must-know-contact-center-glossary-list/ieee-802.11e>

### [IEEE 802.11e](https://blog.revation.com/must-know-contact-center-glossary-list/ieee-802.11e)

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### Recent Posts

- [AHT (Average Handle Time)](https://blog.revation.com/must-know-contact-center-glossary-list/aht-average-handle-time)
  
  Nov 8, 2020
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  Nov 8, 2020
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  Nov 8, 2020
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  Nov 8, 2020
- [Dialed Number Identification Service (DNIS)](https://blog.revation.com/must-know-contact-center-glossary-list/dialed-number-identification-service-dnis)
  
  Nov 8, 2020

### Posts by Topic

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 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

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