Grade of Service (GOS)
What is Grade of Service (GOS) in contact centers? Grade of Service (GOS) is a metric that is used to calculate the percentage of calls answered within a specified timeframe.
About the Author: Revation Systems
We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.