---
title: Sentiment Analysis
description: Sentiment Analysis (SA) is a process by which the attitude of a speaker/writer towards some topic or product is determined by an algorithm analysis. It analyzes general positive and negative polarity expressed in the content.
---

[Must Know Contact Center Jargon List](https://blog.revation.com/must-know-contact-center-jargon-list)

# [Sentiment Analysis](https://blog.revation.com/must-know-contact-center-jargon-list/sentiment-analysis)

 Written by [Revation Systems](https://blog.revation.com/must-know-contact-center-jargon-list/author/revation-systems) | Nov 8, 2020 12:29:09 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

Sentiment Analysis (SA) is a process by which the attitude of a speaker/writer towards some topic or product is determined by an algorithm analysis. It analyzes general positive and negative polarity expressed in the content.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/must-know-contact-center-jargon-list/sentiment-analysis)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Revation Systems"
  },
  "dateModified" : "2020-11-08T00:29:09.270Z",
  "datePublished" : "2020-11-08T00:29:09Z",
  "headline" : "Sentiment Analysis",
  "image" : {
    "@type" : "ImageObject",
    "height" : 60,
    "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
    "width" : 60
  },
  "mainEntityOfPage" : "https://blog.revation.com/must-know-contact-center-jargon-list/sentiment-analysis",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "Must Know Contact Center Jargon List"
  }
}
```