---
title: Talk time
description: The time a customer spends on calling the call center. Typically includes the waiting time. In some cases includes only calls going directly to a call center operator.
---

[Must Know Contact Center Jargon List](https://blog.revation.com/must-know-contact-center-jargon-list)

# [Talk time](https://blog.revation.com/must-know-contact-center-jargon-list/talk-time)

 Written by [Revation Systems](https://blog.revation.com/must-know-contact-center-jargon-list/author/revation-systems) | Nov 8, 2020 12:28:30 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

The time a customer spends on calling the call center. Typically includes the waiting time. In some cases includes only calls going directly to a call center operator.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/must-know-contact-center-jargon-list/talk-time)

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