---
title: Completed Call
description: In call centers, completed call means that a customer has been served completely, and the service agent is no longer handling the customer.
---

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# Completed Call

 By [Revation Systems](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

In call centers, completed call means that a customer has been served completely, and the service agent is no longer handling the customer.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/call-opening>

### [Call Opening](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/call-opening)

<https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/warm-transfer>

### [Warm Transfer](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/warm-transfer)

<https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/agent-experience>

### [Agent Experience](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/agent-experience)

<https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/private-branch-exchange-pbx>

### [Private Branch Exchange (PBX)](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/private-branch-exchange-pbx)

<https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/omnichannel>

### [Omnichannel](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/omnichannel)

<https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/maximum-delay-to-answer>

### [Maximum Delay to Answer](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/maximum-delay-to-answer)

<https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/average-handle-time-aht>

### [Average Handle Time (AHT)](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/average-handle-time-aht)

<https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/expected-wait-time-ewt>

### [Expected Wait Time (EWT)](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/expected-wait-time-ewt)

<https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/jtapi>

### [JTAPI](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/jtapi)

<https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/sms>

### [SMS](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/sms)

<https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/day-of-week-routing>

### [Day Of Week Routing](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/day-of-week-routing)

<https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/hosted-voip>

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