---
title: Omnichannel
description: "Omnichannel is a term that is used for differentiating between the different channels through which enterprises interact with their customers. The channels are: telephone, internet and mobile communications. Other forms of communication media such as social media are not covered by the term."
---

[Must Know Contact Center Metrics Industry Standards List](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list)

# [Omnichannel](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/omnichannel)

 Written by [Revation Systems](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/author/revation-systems) | Nov 11, 2020 2:10:02 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

Omnichannel is a term that is used for differentiating between the different channels through which enterprises interact with their customers. The channels are: telephone, internet and mobile communications. Other forms of communication media such as social media are not covered by the term.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/must-know-contact-center-metrics-industry-standards-list/omnichannel)

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