---
title: Independent Software Vendor (ISV)
description: A software application vendor in the contact center industry is an Independent Software Vendor (ISV). An ISV is a business or individual who creates a software product for use in the contact center.
---

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# Independent Software Vendor (ISV)

 By [Revation Systems](https://blog.revation.com/must-know-contact-center-vocabulary-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

A software application vendor in the contact center industry is an Independent Software Vendor (ISV). An ISV is a business or individual who creates a software product for use in the contact center.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/must-know-contact-center-vocabulary-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/must-know-contact-center-vocabulary-list/application-program-interface-api>

### [Application Program Interface (API)](https://blog.revation.com/must-know-contact-center-vocabulary-list/application-program-interface-api)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/qa-evaluation-sheets>

### [QA Evaluation Sheets](https://blog.revation.com/must-know-contact-center-vocabulary-list/qa-evaluation-sheets)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/pacing-algorithm>

### [Pacing Algorithm](https://blog.revation.com/must-know-contact-center-vocabulary-list/pacing-algorithm)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/contact-disposition>

### [Contact Disposition](https://blog.revation.com/must-know-contact-center-vocabulary-list/contact-disposition)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/calls-in-queue>

### [Calls In Queue](https://blog.revation.com/must-know-contact-center-vocabulary-list/calls-in-queue)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/modem>

### [Modem](https://blog.revation.com/must-know-contact-center-vocabulary-list/modem)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/lec>

### [LEC](https://blog.revation.com/must-know-contact-center-vocabulary-list/lec)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/blf>

### [BLF](https://blog.revation.com/must-know-contact-center-vocabulary-list/blf)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/ftp>

### [FTP](https://blog.revation.com/must-know-contact-center-vocabulary-list/ftp)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/workforce-planning>

### [Workforce planning](https://blog.revation.com/must-know-contact-center-vocabulary-list/workforce-planning)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/unified-commerce>

### [Unified Commerce](https://blog.revation.com/must-know-contact-center-vocabulary-list/unified-commerce)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/dlydly>

### [DLYDLY](https://blog.revation.com/must-know-contact-center-vocabulary-list/dlydly)

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 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

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