--- title: Top Call Center Acronyms List | Revation Systems description: We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security. --- - [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/) - [WHY REVATION](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [LINKLIVE](https://revation.com/linklive9/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [LinkLive Chat](https://revation.com/linklive9/linklive-chat/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [HEALTHCARE](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [BANKING](https://revation.com/linklive-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Messaging Bundle](https://revation.com/linklive-banking/messaging-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Engagement Bundle](https://revation.com/linklive-banking/engagement-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Advanced Bundle](https://revation.com/linklive-banking/engagement-advanced-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [REVA](https://revation.com/reva/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [REVA AI Healthcare](https://revation.com/reva/reva-ai/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Reva AI Banking](https://revation.com/reva/reva-ai-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [RESOURCES](https://info.revation.com/resource-center) - [All Resources](https://info.revation.com/resource-center) - [Case Studies](https://blog.revation.com/tag/case-studies?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Healthcare Scenarios](https://revation.com/customer-success/healthcare-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Financial Scenarios](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [EVENTS](https://revation.com/upcoming-events/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [NEWS](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [BLOG](https://blog.revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) # Top Call Center Acronyms List ![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png) ### About Revation Systems We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security. ## [Activity Codes](https://blog.revation.com/top-call-center-acronyms-list/activity-codes) Activity codes help the contact center determine how to handle the call. There are many ways to classify a call: by topics, types of products, \[...\] ## [Available State](https://blog.revation.com/top-call-center-acronyms-list/available-state) Available State (or A-State for short) n. Literally, "the state of being available". Synonyms: Available, Reachable, OnCall, Standby Nothing \[...\] ## [Call Detail Recording](https://blog.revation.com/top-call-center-acronyms-list/call-detail-recording) Call Detail Recording is a process activity that captures the needed information per call such as time of call, name of customer, \[...\] ## [Co-Browse](https://blog.revation.com/top-call-center-acronyms-list/co-browse) Co-Browse is a web-based communication platform that provides companies with a more effective way to serve customers. Users can get all their \[...\] ## [Customer Lifetime Value (CLV)](https://blog.revation.com/top-call-center-acronyms-list/customer-lifetime-value-clv) The CLV is the worth of a customer to a company. You can measure your customer lifetime value in terms of money or future purchases made by repeat \[...\] ## [Equivalent Random Theory](https://blog.revation.com/top-call-center-acronyms-list/equivalent-random-theory) Equivalent ratio theory of the TIV for a given call center is a contact center, which is described by service quality level (SQL), and when I/O \[...\] ## [Hold Time](https://blog.revation.com/top-call-center-acronyms-list/hold-time) Hold Time - Refers to the amount of time a caller stays on hold during an IVR call before giving up and being sent to a live agent or disconnected. ## [IP contact center](https://blog.revation.com/top-call-center-acronyms-list/ip-contact-center) An IP contact center is a type of customer support that makes use of the Internet and IP communications equipment. The IP contact center uses the \[...\] ## [LTV](https://blog.revation.com/top-call-center-acronyms-list/ltv) The term 'Customer Lifetime Value' is used to define a prediction of the future profit an individual or an aggregate can bring to the company. ## [Non-Peak](https://blog.revation.com/top-call-center-acronyms-list/non-peak) Non-Peak is a call center industry term referring to the period of the day when customer service and other business support call volumes are \[...\] [Load More Posts](https://blog.revation.com/top-call-center-acronyms-list/author/revation-systems/page/2) ### More from Revation Systems ### [Ticketing System](https://blog.revation.com/top-call-center-acronyms-list/ticketing-system) ### [LTV](https://blog.revation.com/top-call-center-acronyms-list/ltv) ### [Customer Lifetime Value (CLV)](https://blog.revation.com/top-call-center-acronyms-list/customer-lifetime-value-clv) ### [Call Detail Recording](https://blog.revation.com/top-call-center-acronyms-list/call-detail-recording) ### [Voice Processing](https://blog.revation.com/top-call-center-acronyms-list/voice-processing) ### [Single Point Of Failure](https://blog.revation.com/top-call-center-acronyms-list/single-point-of-failure) ### [Recognizer](https://blog.revation.com/top-call-center-acronyms-list/recognizer) ### [Power Dialer](https://blog.revation.com/top-call-center-acronyms-list/power-dialer) ### [Non-Peak](https://blog.revation.com/top-call-center-acronyms-list/non-peak) ### [IP contact center](https://blog.revation.com/top-call-center-acronyms-list/ip-contact-center) ### [Hold Time](https://blog.revation.com/top-call-center-acronyms-list/hold-time) ### [Equivalent Random Theory](https://blog.revation.com/top-call-center-acronyms-list/equivalent-random-theory) ### Subscribe for Updates --- ### Contact Sales - Phone: 1.952.392.1831 - Email: [sales@revation.com](mailto:sales@revation.com) ### Search [REQUEST A DEMO](https://revation.com/linklive-demo/) ### Recent Posts - [Activity Codes](https://blog.revation.com/top-call-center-acronyms-list/activity-codes) Nov 13, 2020 - [Available State](https://blog.revation.com/top-call-center-acronyms-list/available-state) Nov 13, 2020 - [Call Detail Recording](https://blog.revation.com/top-call-center-acronyms-list/call-detail-recording) Nov 13, 2020 - [Co-Browse](https://blog.revation.com/top-call-center-acronyms-list/co-browse) Nov 13, 2020 - [Customer Lifetime Value (CLV)](https://blog.revation.com/top-call-center-acronyms-list/customer-lifetime-value-clv) Nov 13, 2020 ### Posts by Topic - [Glossary (15)](https://blog.revation.com/top-call-center-acronyms-list/tag/glossary) - [Banking Call Center Acronyms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/banking-call-center-acronyms) - [Banking Call Center Glossary (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/banking-call-center-glossary) - [Banking Call Center Glossary & Definitions (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/banking-call-center-glossary-definitions) - [Banking Call Center Glossary of Terms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/banking-call-center-glossary-of-terms) - [Banking Contact Center Glossary (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/banking-contact-center-glossary) - [Banking Digital Customer Service Definitions (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/banking-digital-customer-service-definitions) - [Banking Digital Customer Service Terms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/banking-digital-customer-service-terms) - [Banking Unified Communications Glossary of Terms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/banking-unified-communications-glossary-of-terms) - [Common Contact Center Lingo List (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/common-contact-center-lingo-list) - [Credit Union Call Center Terms & Glossary (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/credit-union-call-center-terms-glossary) - [Credit Union Contact Center Definitions (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/credit-union-contact-center-definitions) - [Credit Union Contact Center Glossary (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/credit-union-contact-center-glossary) - [Credit Union Contact Center Terms & Definitions (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/credit-union-contact-center-terms-definitions) - [Credit Union Customer Engagement Acronyms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/credit-union-customer-engagement-acronyms) - [Credit Union Customer Engagement Terms & Glossary (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/credit-union-customer-engagement-terms-glossary) - [Credit Union Digital Customer Service Acronyms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/credit-union-digital-customer-service-acronyms) - [Credit Union Digital Customer Service Terms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/credit-union-digital-customer-service-terms) - [Credit Union Unified Communications Definitions (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/credit-union-unified-communications-definitions) - [Finance Call Center Glossary (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/finance-call-center-glossary) - [Finance Call Center Terms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/finance-call-center-terms) - [Finance Contact Center Acronyms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/finance-contact-center-acronyms) - [Finance Contact Center Glossary (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/finance-contact-center-glossary) - [Finance Contact Center Glossary & Definitions (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/finance-contact-center-glossary-definitions) - [Finance Contact Center Terms & Definitions (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/finance-contact-center-terms-definitions) - [Finance Unified Communications Acronyms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/finance-unified-communications-acronyms) - [Finance Unified Communications Terminology (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/finance-unified-communications-terminology) - [Healthcare Call Center Definitions (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/healthcare-call-center-definitions) - [Healthcare Call Center Glossary (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/healthcare-call-center-glossary) - [Healthcare Contact Center Terms & Glossary (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/healthcare-contact-center-terms-glossary) - [Healthcare Unified Communications Must Know Terms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/healthcare-unified-communications-must-know-terms) - [Hospital Call Center Terms & Definitions (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/hospital-call-center-terms-definitions) - [Hospital Contact Center Must Know Terms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/hospital-contact-center-must-know-terms) - [Hospital Customer Engagement Terms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/hospital-customer-engagement-terms) - [Hospital Customer Engagement Terms: Glossary (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/hospital-customer-engagement-terms-glossary) - [Hospital Digital Customer Service Acronyms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/hospital-digital-customer-service-acronyms) - [Medical Call Center Glossary of Terms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/medical-call-center-glossary-of-terms) - [Medical Contact Center Terms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/medical-contact-center-terms) - [Medical Contact Center Terms: Glossary (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/medical-contact-center-terms-glossary) - [Medical Customer Engagement Definitions (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/medical-customer-engagement-definitions) - [Medical Customer Engagement Terms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/medical-customer-engagement-terms) - [Medical Customer Engagement Terms & Definitions (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/medical-customer-engagement-terms-definitions) - [Medical Digital Customer Service Terms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/medical-digital-customer-service-terms) - [Medical Unified Communications Must Know Terms (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/medical-unified-communications-must-know-terms) - [Must Know Call Center Terminology List (1)](https://blog.revation.com/top-call-center-acronyms-list/tag/must-know-call-center-terminology-list) see all ### Revation Systems Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform. --- - [Revation Home](https://revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Why Revation?](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [LinkLive](https://revation.com/linklive9/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [LinkLive Chat](https://revation.com/linklive9/linklive-chat/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - 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