---
title: Available State
description: "Available State (or A-State for short) n. Literally, \"the state of being available\". Synonyms: Available, Reachable, OnCall, Standby Nothing happens in the contact center without involving agents. To maximize agent efficiency, queue times, and customer satisfaction it is very important to manage the agents availability status in order to respond to incoming calls in a timely fashion."
---

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# Available State

 By [Revation Systems](https://blog.revation.com/top-call-center-acronyms-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Available State (or A-State for short) n. Literally, "the state of being available". Synonyms: Available, Reachable, OnCall, Standby Nothing happens in the contact center without involving agents. To maximize agent efficiency, queue times, and customer satisfaction it is very important to manage the agents availability status in order to respond to incoming calls in a timely fashion.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/top-call-center-acronyms-list/recognizer>

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<https://blog.revation.com/top-call-center-acronyms-list/hold-time>

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<https://blog.revation.com/top-call-center-acronyms-list/equivalent-random-theory>

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<https://blog.revation.com/top-call-center-acronyms-list/ip-contact-center>

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