Power Dialer
Power dialer is a software application that automatically dials and attempts to reach a sales lead in order to relay a sales message and move the [...]
Recognizer
Recognizers are call center workers who work with agents and managers to ensure everything is running smoothly. The goal of the Recognizer is to [...]
Single Point Of Failure
The Single Point of Failure is the most frequent and the most critical error in any IT services management. It is caused by application [...]
Ticketing System
Ticketing is a multi-channel help desk and knowledge base software that’s beautiful to look at and easy to be used for collecting and prioritizing [...]
Voice Processing
Voice processing is a component of a call center solution that allows you to set up routing rules and agent permissions for managing calls.