---
title: Top Call Center Jargon List | Revation Systems
description: We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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# Top Call Center Jargon List

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

### About Revation Systems

 We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/top-call-center-jargon-list/agent-availability> <https://blog.revation.com/top-call-center-jargon-list/agent-availability>

## [Agent Availability](https://blog.revation.com/top-call-center-jargon-list/agent-availability)

 Agent Availability (also called as Customer Contact Ratio or Assist Rate) is a key performance indicator used by most contact centers to measure \[...\]

<https://blog.revation.com/top-call-center-jargon-list/average-delay-to-abandon> <https://blog.revation.com/top-call-center-jargon-list/average-delay-to-abandon>

## [Average Delay to Abandon](https://blog.revation.com/top-call-center-jargon-list/average-delay-to-abandon)

 Call center metrics: The Average Delay to Abandon is the average time between when a customer reaches an interactive voice response (IVR) system \[...\]

<https://blog.revation.com/top-call-center-jargon-list/call-length> <https://blog.revation.com/top-call-center-jargon-list/call-length>

## [Call Length](https://blog.revation.com/top-call-center-jargon-list/call-length)

 Call Length – the time period from when a call is answered by a contact center agent until it is successfully handled in a way that provides \[...\]

<https://blog.revation.com/top-call-center-jargon-list/command-center> <https://blog.revation.com/top-call-center-jargon-list/command-center>

## [Command Center](https://blog.revation.com/top-call-center-jargon-list/command-center)

 A Command Center is important area in contact center. It is an advanced tool that helps you orchestrate your agents’ activities across multiple \[...\]

<https://blog.revation.com/top-call-center-jargon-list/customer-service-representative-csr> <https://blog.revation.com/top-call-center-jargon-list/customer-service-representative-csr>

## [Customer Service Representative (CSR)](https://blog.revation.com/top-call-center-jargon-list/customer-service-representative-csr)

 A Customer Service Representative (CSR) is a member of the contact center team whose primary role is to handle inbound calls, emails, chat support \[...\]

<https://blog.revation.com/top-call-center-jargon-list/error-rate> <https://blog.revation.com/top-call-center-jargon-list/error-rate>

## [Error Rate](https://blog.revation.com/top-call-center-jargon-list/error-rate)

 In the contact center, error rate (ErrRate) is an important indicator of agent performance. The term error rate is largely measured by the number \[...\]

<https://blog.revation.com/top-call-center-jargon-list/hosted-dialer> <https://blog.revation.com/top-call-center-jargon-list/hosted-dialer>

## [Hosted Dialer](https://blog.revation.com/top-call-center-jargon-list/hosted-dialer)

 What is hosted dialer in contact centers? In normal days, the contact center uses some software called auto-attendant or IVR system to allow \[...\]

<https://blog.revation.com/top-call-center-jargon-list/jabber> <https://blog.revation.com/top-call-center-jargon-list/jabber>

## [Jabber](https://blog.revation.com/top-call-center-jargon-list/jabber)

 Jabber for contact center solutions is an extremely flexible application platform that delivers truly innovative business capabilities. It offers \[...\]

<https://blog.revation.com/top-call-center-jargon-list/manual-dialer> <https://blog.revation.com/top-call-center-jargon-list/manual-dialer>

## [Manual Dialer](https://blog.revation.com/top-call-center-jargon-list/manual-dialer)

 Manual Dialer is a small standalone device which is required for generating calls to the IVR system of the contact center. It works with the help \[...\]

<https://blog.revation.com/top-call-center-jargon-list/occupancy> <https://blog.revation.com/top-call-center-jargon-list/occupancy>

## [Occupancy](https://blog.revation.com/top-call-center-jargon-list/occupancy)

 Occupancy is a contact center performance metric which establishes a relationship between the number of agents utilized and the total sales in a \[...\]

[Load More Posts](https://blog.revation.com/top-call-center-jargon-list/author/revation-systems/page/2)

### More from Revation Systems

<https://blog.revation.com/top-call-center-jargon-list/vru>

### [VRU](https://blog.revation.com/top-call-center-jargon-list/vru)

<https://blog.revation.com/top-call-center-jargon-list/total-handle-time>

### [Total Handle Time](https://blog.revation.com/top-call-center-jargon-list/total-handle-time)

<https://blog.revation.com/top-call-center-jargon-list/sla-value>

### [SLA Value](https://blog.revation.com/top-call-center-jargon-list/sla-value)

<https://blog.revation.com/top-call-center-jargon-list/reports-agent>

### [Reports agent](https://blog.revation.com/top-call-center-jargon-list/reports-agent)

<https://blog.revation.com/top-call-center-jargon-list/presence-status>

### [Presence status](https://blog.revation.com/top-call-center-jargon-list/presence-status)

<https://blog.revation.com/top-call-center-jargon-list/jabber>

### [Jabber](https://blog.revation.com/top-call-center-jargon-list/jabber)

<https://blog.revation.com/top-call-center-jargon-list/hosted-dialer>

### [Hosted Dialer](https://blog.revation.com/top-call-center-jargon-list/hosted-dialer)

<https://blog.revation.com/top-call-center-jargon-list/customer-service-representative-csr>

### [Customer Service Representative (CSR)](https://blog.revation.com/top-call-center-jargon-list/customer-service-representative-csr)

<https://blog.revation.com/top-call-center-jargon-list/command-center>

### [Command Center](https://blog.revation.com/top-call-center-jargon-list/command-center)

<https://blog.revation.com/top-call-center-jargon-list/call-length>

### [Call Length](https://blog.revation.com/top-call-center-jargon-list/call-length)

<https://blog.revation.com/top-call-center-jargon-list/average-delay-to-abandon>

### [Average Delay to Abandon](https://blog.revation.com/top-call-center-jargon-list/average-delay-to-abandon)

<https://blog.revation.com/top-call-center-jargon-list/agent-availability>

### [Agent Availability](https://blog.revation.com/top-call-center-jargon-list/agent-availability)

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### Recent Posts

- [Agent Availability](https://blog.revation.com/top-call-center-jargon-list/agent-availability)
  
  Nov 11, 2020
- [Average Delay to Abandon](https://blog.revation.com/top-call-center-jargon-list/average-delay-to-abandon)
  
  Nov 11, 2020
- [Call Length](https://blog.revation.com/top-call-center-jargon-list/call-length)
  
  Nov 11, 2020
- [Command Center](https://blog.revation.com/top-call-center-jargon-list/command-center)
  
  Nov 11, 2020
- [Customer Service Representative (CSR)](https://blog.revation.com/top-call-center-jargon-list/customer-service-representative-csr)
  
  Nov 11, 2020

### Posts by Topic

- [Glossary (14)](https://blog.revation.com/top-call-center-jargon-list/tag/glossary)
- [Banking Call Center Acronyms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/banking-call-center-acronyms)
- [Banking Contact Center Terminology (1)](https://blog.revation.com/top-call-center-jargon-list/tag/banking-contact-center-terminology)
- [Banking Customer Engagement Acronyms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/banking-customer-engagement-acronyms)
- [Banking Customer Engagement Definitions (1)](https://blog.revation.com/top-call-center-jargon-list/tag/banking-customer-engagement-definitions)
- [Banking Customer Engagement Glossary (1)](https://blog.revation.com/top-call-center-jargon-list/tag/banking-customer-engagement-glossary)
- [Banking Customer Engagement Terms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/banking-customer-engagement-terms)
- [Banking Digital Customer Service Must Know Terms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/banking-digital-customer-service-must-know-terms)
- [Banking Digital Customer Service Terms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/banking-digital-customer-service-terms)
- [Banking Unified Communications Terms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/banking-unified-communications-terms)
- [Credit Union Call Center Acronyms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/credit-union-call-center-acronyms)
- [Credit Union Call Center Glossary (1)](https://blog.revation.com/top-call-center-jargon-list/tag/credit-union-call-center-glossary)
- [Credit Union Call Center Glossary & Definitions (1)](https://blog.revation.com/top-call-center-jargon-list/tag/credit-union-call-center-glossary-definitions)
- [Credit Union Contact Center Acronyms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/credit-union-contact-center-acronyms)
- [Credit Union Contact Center Terminology (1)](https://blog.revation.com/top-call-center-jargon-list/tag/credit-union-contact-center-terminology)
- [Credit Union Digital Customer Service Acronyms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/credit-union-digital-customer-service-acronyms)
- [Credit Union Unified Communications Acronyms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/credit-union-unified-communications-acronyms)
- [Digital Customer Service Glossary (1)](https://blog.revation.com/top-call-center-jargon-list/tag/digital-customer-service-glossary)
- [Finance Contact Center Glossary of Terms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/finance-contact-center-glossary-of-terms)
- [Finance Customer Engagement Glossary (1)](https://blog.revation.com/top-call-center-jargon-list/tag/finance-customer-engagement-glossary)
- [Finance Customer Engagement Terms & Definitions (1)](https://blog.revation.com/top-call-center-jargon-list/tag/finance-customer-engagement-terms-definitions)
- [Finance Customer Engagement Terms: Glossary (1)](https://blog.revation.com/top-call-center-jargon-list/tag/finance-customer-engagement-terms-glossary)
- [Finance Digital Customer Service Glossary of Terms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/finance-digital-customer-service-glossary-of-terms)
- [Finance Digital Customer Service Terms: Glossary (1)](https://blog.revation.com/top-call-center-jargon-list/tag/finance-digital-customer-service-terms-glossary)
- [Finance Unified Communications Terminology (1)](https://blog.revation.com/top-call-center-jargon-list/tag/finance-unified-communications-terminology)
- [Finance Unified Communications Terms & Definitions (1)](https://blog.revation.com/top-call-center-jargon-list/tag/finance-unified-communications-terms-definitions)
- [Healthcare Call Center Acronyms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/healthcare-call-center-acronyms)
- [Healthcare Call Center Definitions (1)](https://blog.revation.com/top-call-center-jargon-list/tag/healthcare-call-center-definitions)
- [Healthcare Call Center Glossary & Definitions (1)](https://blog.revation.com/top-call-center-jargon-list/tag/healthcare-call-center-glossary-definitions)
- [Healthcare Call Center Must Know Terms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/healthcare-call-center-must-know-terms)
- [Healthcare Call Center Terminology (1)](https://blog.revation.com/top-call-center-jargon-list/tag/healthcare-call-center-terminology)
- [Healthcare Customer Engagement Acronyms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/healthcare-customer-engagement-acronyms)
- [Healthcare Customer Engagement Terms: Glossary (1)](https://blog.revation.com/top-call-center-jargon-list/tag/healthcare-customer-engagement-terms-glossary)
- [Hospital Call Center Acronyms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/hospital-call-center-acronyms)
- [Hospital Call Center Terms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/hospital-call-center-terms)
- [Hospital Contact Center Must Know Terms (1)](https://blog.revation.com/top-call-center-jargon-list/tag/hospital-contact-center-must-know-terms)
- [Hospital Customer Engagement Glossary (1)](https://blog.revation.com/top-call-center-jargon-list/tag/hospital-customer-engagement-glossary)
- [Hospital Customer Engagement Terms & Definitions (1)](https://blog.revation.com/top-call-center-jargon-list/tag/hospital-customer-engagement-terms-definitions)
- [Medical Call Center Glossary (1)](https://blog.revation.com/top-call-center-jargon-list/tag/medical-call-center-glossary)
- [Medical Contact Center Glossary (1)](https://blog.revation.com/top-call-center-jargon-list/tag/medical-contact-center-glossary)
- [Medical Contact Center Glossary & Definitions (1)](https://blog.revation.com/top-call-center-jargon-list/tag/medical-contact-center-glossary-definitions)
- [Medical Customer Engagement Terms & Definitions (1)](https://blog.revation.com/top-call-center-jargon-list/tag/medical-customer-engagement-terms-definitions)
- [Medical Digital Customer Service Terminology (1)](https://blog.revation.com/top-call-center-jargon-list/tag/medical-digital-customer-service-terminology)
- [Top Call Center Acronym List (1)](https://blog.revation.com/top-call-center-jargon-list/tag/top-call-center-acronym-list)

see all

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 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

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