---
title: Error Rate
description: "In the contact center, error rate (ErrRate) is an important indicator of agent performance. The term error rate is largely measured by the number of system or application errors made per set amount of time. Often referred to as \"Errors per Hour.\""
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# Error Rate

 By [Revation Systems](https://blog.revation.com/top-call-center-jargon-list/author/revation-systems)

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---

In the contact center, error rate (ErrRate) is an important indicator of agent performance. The term error rate is largely measured by the number of system or application errors made per set amount of time. Often referred to as "Errors per Hour."

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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     "@type": "BlogPosting",
     "mainEntityOfPage":{
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     "headline": "Error Rate",
     "image": {
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     },
     "datePublished": "2020-11-12 02:06:16",
     "dateModified": "November 12, 2020, 2:06:16 AM",
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     "description": "In the contact center, error rate (ErrRate) is an important indicator of agent performance. The term error rate is largely measured by the number of system or application errors made per set amount of time. Often referred to as "Errors per Hour."
"
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```