Hosted Dialer
What is hosted dialer in contact centers? In normal days, the contact center uses some software called auto-attendant or IVR system to allow customers to dial a number and reach out to agents. As customers always find this option cumbersome to use, it becomes necessary for the contact center managers to bring in a feature where customers can tap into a live person immediately with a press of a button. This is why hosted dialers entered the scene.
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