---
title: Hosted Dialer
description: What is hosted dialer in contact centers? In normal days, the contact center uses some software called auto-attendant or IVR system to allow customers to dial a number and reach out to agents. As customers always find this option cumbersome to use, it becomes necessary for the contact center managers to bring in a feature where customers can tap into a live person immediately with a press of a button. This is why hosted dialers entered the scene.
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# Hosted Dialer

 By [Revation Systems](https://blog.revation.com/top-call-center-jargon-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

What is hosted dialer in contact centers? In normal days, the contact center uses some software called auto-attendant or IVR system to allow customers to dial a number and reach out to agents. As customers always find this option cumbersome to use, it becomes necessary for the contact center managers to bring in a feature where customers can tap into a live person immediately with a press of a button. This is why hosted dialers entered the scene.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/top-call-center-jargon-list/author/revation-systems)

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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/top-call-center-jargon-list/manual-dialer>

### [Manual Dialer](https://blog.revation.com/top-call-center-jargon-list/manual-dialer)

<https://blog.revation.com/top-call-center-jargon-list/agent-availability>

### [Agent Availability](https://blog.revation.com/top-call-center-jargon-list/agent-availability)

<https://blog.revation.com/top-call-center-jargon-list/customer-service-representative-csr>

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<https://blog.revation.com/top-call-center-jargon-list/total-handle-time>

### [Total Handle Time](https://blog.revation.com/top-call-center-jargon-list/total-handle-time)

<https://blog.revation.com/top-call-center-jargon-list/call-length>

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<https://blog.revation.com/top-call-center-jargon-list/command-center>

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<https://blog.revation.com/top-call-center-jargon-list/presence-status>

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<https://blog.revation.com/top-call-center-jargon-list/vru>

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<https://blog.revation.com/top-call-center-jargon-list/average-delay-to-abandon>

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<https://blog.revation.com/top-call-center-jargon-list/occupancy>

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<https://blog.revation.com/top-call-center-jargon-list/error-rate>

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     "headline": "Hosted Dialer",
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     "datePublished": "2020-11-12 02:05:38",
     "dateModified": "November 12, 2020, 2:05:38 AM",
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     "description": "What is hosted dialer in contact centers? In normal days, the contact center uses some software called auto-attendant or IVR system to allow customers to dial a number and reach out to agents. As customers always find this option cumbersome to use, it becomes necessary for the contact center managers to bring in a feature where customers can tap into a live person immediately with a press of a button. This is why hosted dialers entered the scene.
"
 }
```