---
title: Top Call Center Jargon List | Banking Customer Engagement Definitions
description: Banking Customer Engagement Definitions |
---

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# Top Call Center Jargon List

<https://blog.revation.com/top-call-center-jargon-list/agent-availability> <https://blog.revation.com/top-call-center-jargon-list/agent-availability>

## [Agent Availability](https://blog.revation.com/top-call-center-jargon-list/agent-availability)

 Agent Availability (also called as Customer Contact Ratio or Assist Rate) is a key performance indicator used by most contact centers to measure \[...\]

### More from Revation Systems

<https://blog.revation.com/top-call-center-jargon-list/vru>

### [VRU](https://blog.revation.com/top-call-center-jargon-list/vru)

<https://blog.revation.com/top-call-center-jargon-list/total-handle-time>

### [Total Handle Time](https://blog.revation.com/top-call-center-jargon-list/total-handle-time)

<https://blog.revation.com/top-call-center-jargon-list/sla-value>

### [SLA Value](https://blog.revation.com/top-call-center-jargon-list/sla-value)

<https://blog.revation.com/top-call-center-jargon-list/reports-agent>

### [Reports agent](https://blog.revation.com/top-call-center-jargon-list/reports-agent)

<https://blog.revation.com/top-call-center-jargon-list/presence-status>

### [Presence status](https://blog.revation.com/top-call-center-jargon-list/presence-status)

<https://blog.revation.com/top-call-center-jargon-list/jabber>

### [Jabber](https://blog.revation.com/top-call-center-jargon-list/jabber)

<https://blog.revation.com/top-call-center-jargon-list/hosted-dialer>

### [Hosted Dialer](https://blog.revation.com/top-call-center-jargon-list/hosted-dialer)

<https://blog.revation.com/top-call-center-jargon-list/customer-service-representative-csr>

### [Customer Service Representative (CSR)](https://blog.revation.com/top-call-center-jargon-list/customer-service-representative-csr)

<https://blog.revation.com/top-call-center-jargon-list/command-center>

### [Command Center](https://blog.revation.com/top-call-center-jargon-list/command-center)

<https://blog.revation.com/top-call-center-jargon-list/call-length>

### [Call Length](https://blog.revation.com/top-call-center-jargon-list/call-length)

<https://blog.revation.com/top-call-center-jargon-list/average-delay-to-abandon>

### [Average Delay to Abandon](https://blog.revation.com/top-call-center-jargon-list/average-delay-to-abandon)

<https://blog.revation.com/top-call-center-jargon-list/agent-availability>

### [Agent Availability](https://blog.revation.com/top-call-center-jargon-list/agent-availability)

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### Recent Posts

- [Agent Availability](https://blog.revation.com/top-call-center-jargon-list/agent-availability)
  
  Nov 11, 2020
- [Average Delay to Abandon](https://blog.revation.com/top-call-center-jargon-list/average-delay-to-abandon)
  
  Nov 11, 2020
- [Call Length](https://blog.revation.com/top-call-center-jargon-list/call-length)
  
  Nov 11, 2020
- [Command Center](https://blog.revation.com/top-call-center-jargon-list/command-center)
  
  Nov 11, 2020
- [Customer Service Representative (CSR)](https://blog.revation.com/top-call-center-jargon-list/customer-service-representative-csr)
  
  Nov 11, 2020

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- [Medical Digital Customer Service Terminology (1)](https://blog.revation.com/top-call-center-jargon-list/tag/medical-digital-customer-service-terminology)
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see all

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