---
title: Announcement
description: What is an Announcement in a Contact Center? An announcement can be a message of information relevant to the customer or prospect being called. There are two types of announcement which include pre-recorded and live.
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# Announcement

 By [Revation Systems](https://blog.revation.com/top-call-center-lingo-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

What is an Announcement in a Contact Center? An announcement can be a message of information relevant to the customer or prospect being called. There are two types of announcement which include pre-recorded and live.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

---

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### About the Author: [Revation Systems](https://blog.revation.com/top-call-center-lingo-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/top-call-center-lingo-list/open-ticket>

### [Open Ticket](https://blog.revation.com/top-call-center-lingo-list/open-ticket)

<https://blog.revation.com/top-call-center-lingo-list/callback>

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<https://blog.revation.com/top-call-center-lingo-list/direct-inward-dial-did>

### [Direct Inward Dial (DID)](https://blog.revation.com/top-call-center-lingo-list/direct-inward-dial-did)

<https://blog.revation.com/top-call-center-lingo-list/speech-analytics>

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<https://blog.revation.com/top-call-center-lingo-list/prompt>

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<https://blog.revation.com/top-call-center-lingo-list/last-mile-delivery>

### [Last-Mile Delivery](https://blog.revation.com/top-call-center-lingo-list/last-mile-delivery)

<https://blog.revation.com/top-call-center-lingo-list/ieee-802.1x>

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<https://blog.revation.com/top-call-center-lingo-list/beep-tone>

### [Beep Tone](https://blog.revation.com/top-call-center-lingo-list/beep-tone)

<https://blog.revation.com/top-call-center-lingo-list/tts-text-to-speech>

### [TTS (Text-to-Speech)](https://blog.revation.com/top-call-center-lingo-list/tts-text-to-speech)

<https://blog.revation.com/top-call-center-lingo-list/fixed-mobile-convergence-fmc>

### [Fixed mobile convergence (FMC)](https://blog.revation.com/top-call-center-lingo-list/fixed-mobile-convergence-fmc)

<https://blog.revation.com/top-call-center-lingo-list/schedule>

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<https://blog.revation.com/top-call-center-lingo-list/middleware>

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```json
{
     "@context": "http://schema.org",
     "@type": "BlogPosting",
     "mainEntityOfPage":{
        "@type":"WebPage",
        "@id":"https://blog.revation.com/top-call-center-lingo-list/announcement"
     },
     "headline": "Announcement",
     "image": {
          "@type": "ImageObject",
          "url": ""
     },
     "datePublished": "2020-11-08 17:04:55",
     "dateModified": "November 8, 2020, 5:04:55 PM",
     "author": {
         "@type": "Person",
         "name": "Revation Systems"
     },
     "publisher": {
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         }
     },
     "description": "What is an Announcement in a Contact Center? An announcement can be a message of information relevant to the customer or prospect being called. There are two types of announcement which include pre-recorded and live.
"
 }
```