Open Ticket
Open ticket is also referred to as an open queue or waiting line. It's where a new call or service request comes into the contact center via a customer contact channel, such as the telephone, internet chat, or social media. Within customers, it is sometimes called the "queue" or "wait line" and is viewed suspiciously by some.
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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.