---
title: Customer Journey Map
description: A customer journey map is a visual representation of all the touchpoints in between a company and its client, otherwise known as its customer. A customer journey map (CJM) is a helpful tool used to track both the needs of customers as well as the way that those needs are being met or not met by the providers.
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# Customer Journey Map

 By [Revation Systems](https://blog.revation.com/top-call-center-terminology-and-metrics-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

A customer journey map is a visual representation of all the touchpoints in between a company and its client, otherwise known as its customer. A customer journey map (CJM) is a helpful tool used to track both the needs of customers as well as the way that those needs are being met or not met by the providers.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/top-call-center-terminology-and-metrics-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/acd-automatic-contact-distributor>

### [ACD (Automatic Contact Distributor)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/acd-automatic-contact-distributor)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/poisson>

### [Poisson](https://blog.revation.com/top-call-center-terminology-and-metrics-list/poisson)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/voice-of-customer-voc>

### [Voice of customer (VOC)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/voice-of-customer-voc)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/intraday-reforecasting>

### [Intraday Reforecasting](https://blog.revation.com/top-call-center-terminology-and-metrics-list/intraday-reforecasting)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/cloud-call-center>

### [Cloud Call Center](https://blog.revation.com/top-call-center-terminology-and-metrics-list/cloud-call-center)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/longest-waiting-agent-longest-available-agent>

### [Longest Waiting Agent (Longest Available agent)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/longest-waiting-agent-longest-available-agent)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/next-available-agent>

### [Next Available Agent](https://blog.revation.com/top-call-center-terminology-and-metrics-list/next-available-agent)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/real-time-data>

### [Real-Time Data](https://blog.revation.com/top-call-center-terminology-and-metrics-list/real-time-data)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/call-control-variables>

### [Call Control Variables](https://blog.revation.com/top-call-center-terminology-and-metrics-list/call-control-variables)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/enterprise-data-window>

### [Enterprise data window](https://blog.revation.com/top-call-center-terminology-and-metrics-list/enterprise-data-window)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/shared-callback>

### [Shared Callback](https://blog.revation.com/top-call-center-terminology-and-metrics-list/shared-callback)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/auxiliary-time-aux>

### [Auxiliary Time (AUX)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/auxiliary-time-aux)

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