---
title: Next Available Agent
description: The call center industry is booming with growing companies, so many employees have to work on a first come first serve basis. For some companies this can be seen as an advantage but it is not for everyone. Next Available Agent allows placement of agents where they are most needed (not always in the same location) and can easily be changed if there are times when the agent is needed more in another location. This provides for efficiency while reducing wasted time and money
---

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# Next Available Agent

 By [Revation Systems](https://blog.revation.com/top-call-center-terminology-and-metrics-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

The call center industry is booming with growing companies, so many employees have to work on a first come first serve basis. For some companies this can be seen as an advantage but it is not for everyone. Next Available Agent allows placement of agents where they are most needed (not always in the same location) and can easily be changed if there are times when the agent is needed more in another location. This provides for efficiency while reducing wasted time and money

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/top-call-center-terminology-and-metrics-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/call-control-variables>

### [Call Control Variables](https://blog.revation.com/top-call-center-terminology-and-metrics-list/call-control-variables)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/longest-waiting-agent-longest-available-agent>

### [Longest Waiting Agent (Longest Available agent)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/longest-waiting-agent-longest-available-agent)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/auxiliary-time-aux>

### [Auxiliary Time (AUX)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/auxiliary-time-aux)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/voice-of-customer-voc>

### [Voice of customer (VOC)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/voice-of-customer-voc)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/customer-journey-map>

### [Customer Journey Map](https://blog.revation.com/top-call-center-terminology-and-metrics-list/customer-journey-map)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/poisson>

### [Poisson](https://blog.revation.com/top-call-center-terminology-and-metrics-list/poisson)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/shared-callback>

### [Shared Callback](https://blog.revation.com/top-call-center-terminology-and-metrics-list/shared-callback)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/intraday-reforecasting>

### [Intraday Reforecasting](https://blog.revation.com/top-call-center-terminology-and-metrics-list/intraday-reforecasting)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/hipaa>

### [HIPAA](https://blog.revation.com/top-call-center-terminology-and-metrics-list/hipaa)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/acd-automatic-contact-distributor>

### [ACD (Automatic Contact Distributor)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/acd-automatic-contact-distributor)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/enterprise-data-window>

### [Enterprise data window](https://blog.revation.com/top-call-center-terminology-and-metrics-list/enterprise-data-window)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/real-time-data>

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- [Medical Unified Communications Acronyms (1)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/tag/medical-unified-communications-acronyms)
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see all

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