Next Available Agent

Read More: Integrate with Popular Email and Directory Applications


The call center industry is booming with growing companies, so many employees have to work on a first come first serve basis. For some companies this can be seen as an advantage but it is not for everyone. Next Available Agent allows placement of agents where they are most needed (not always in the same location) and can easily be changed if there are times when the agent is needed more in another location. This provides for efficiency while reducing wasted time and money




Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics

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