Shared Callback
Shared Callback is an innovative call center technology that improves efficiency and performance by routing incoming calls to all operators, whether they are on the phone or not. Every callback request is acknowledged and confirmed with a text message that shows the callback number; if not answered, the inbound call is automatically forwarded to another operator in the same queue.
About the Author: Revation Systems
We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.