---
title: Shared Callback
description: Shared Callback is an innovative call center technology that improves efficiency and performance by routing incoming calls to all operators, whether they are on the phone or not. Every callback request is acknowledged and confirmed with a text message that shows the callback number; if not answered, the inbound call is automatically forwarded to another operator in the same queue.
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# Shared Callback

 By [Revation Systems](https://blog.revation.com/top-call-center-terminology-and-metrics-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Shared Callback is an innovative call center technology that improves efficiency and performance by routing incoming calls to all operators, whether they are on the phone or not. Every callback request is acknowledged and confirmed with a text message that shows the callback number; if not answered, the inbound call is automatically forwarded to another operator in the same queue.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/top-call-center-terminology-and-metrics-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/acd-automatic-contact-distributor>

### [ACD (Automatic Contact Distributor)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/acd-automatic-contact-distributor)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/call-control-variables>

### [Call Control Variables](https://blog.revation.com/top-call-center-terminology-and-metrics-list/call-control-variables)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/auxiliary-time-aux>

### [Auxiliary Time (AUX)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/auxiliary-time-aux)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/next-available-agent>

### [Next Available Agent](https://blog.revation.com/top-call-center-terminology-and-metrics-list/next-available-agent)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/poisson>

### [Poisson](https://blog.revation.com/top-call-center-terminology-and-metrics-list/poisson)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/cloud-call-center>

### [Cloud Call Center](https://blog.revation.com/top-call-center-terminology-and-metrics-list/cloud-call-center)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/longest-waiting-agent-longest-available-agent>

### [Longest Waiting Agent (Longest Available agent)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/longest-waiting-agent-longest-available-agent)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/hipaa>

### [HIPAA](https://blog.revation.com/top-call-center-terminology-and-metrics-list/hipaa)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/telephony-applications-programming-interface-tapi>

### [Telephony Applications Programming Interface (TAPI)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/telephony-applications-programming-interface-tapi)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/enterprise-data-window>

### [Enterprise data window](https://blog.revation.com/top-call-center-terminology-and-metrics-list/enterprise-data-window)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/intraday-reforecasting>

### [Intraday Reforecasting](https://blog.revation.com/top-call-center-terminology-and-metrics-list/intraday-reforecasting)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/customer-journey-map>

### [Customer Journey Map](https://blog.revation.com/top-call-center-terminology-and-metrics-list/customer-journey-map)

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