---
title: Top Call Center Terminology And Metrics List | Medical Unified Communications Must Know Terms
description: Medical Unified Communications Must Know Terms |
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# Top Call Center Terminology And Metrics List

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/acd-automatic-contact-distributor> <https://blog.revation.com/top-call-center-terminology-and-metrics-list/acd-automatic-contact-distributor>

## [ACD (Automatic Contact Distributor)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/acd-automatic-contact-distributor)

 ACD means Automatic Contact Distributor. An Automatic Contact Distributor is a network of one or more computer systems that share the task of \[...\]

### More from Revation Systems

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/hipaa>

### [HIPAA](https://blog.revation.com/top-call-center-terminology-and-metrics-list/hipaa)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/customer-journey-map>

### [Customer Journey Map](https://blog.revation.com/top-call-center-terminology-and-metrics-list/customer-journey-map)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/voice-of-customer-voc>

### [Voice of customer (VOC)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/voice-of-customer-voc)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/telephony-applications-programming-interface-tapi>

### [Telephony Applications Programming Interface (TAPI)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/telephony-applications-programming-interface-tapi)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/shared-callback>

### [Shared Callback](https://blog.revation.com/top-call-center-terminology-and-metrics-list/shared-callback)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/real-time-data>

### [Real-Time Data](https://blog.revation.com/top-call-center-terminology-and-metrics-list/real-time-data)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/poisson>

### [Poisson](https://blog.revation.com/top-call-center-terminology-and-metrics-list/poisson)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/next-available-agent>

### [Next Available Agent](https://blog.revation.com/top-call-center-terminology-and-metrics-list/next-available-agent)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/longest-waiting-agent-longest-available-agent>

### [Longest Waiting Agent (Longest Available agent)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/longest-waiting-agent-longest-available-agent)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/intraday-reforecasting>

### [Intraday Reforecasting](https://blog.revation.com/top-call-center-terminology-and-metrics-list/intraday-reforecasting)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/enterprise-data-window>

### [Enterprise data window](https://blog.revation.com/top-call-center-terminology-and-metrics-list/enterprise-data-window)

<https://blog.revation.com/top-call-center-terminology-and-metrics-list/cloud-call-center>

### [Cloud Call Center](https://blog.revation.com/top-call-center-terminology-and-metrics-list/cloud-call-center)

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### Recent Posts

- [ACD (Automatic Contact Distributor)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/acd-automatic-contact-distributor)
  
  Nov 13, 2020
- [Auxiliary Time (AUX)](https://blog.revation.com/top-call-center-terminology-and-metrics-list/auxiliary-time-aux)
  
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  Nov 13, 2020
- [Customer Journey Map](https://blog.revation.com/top-call-center-terminology-and-metrics-list/customer-journey-map)
  
  Nov 13, 2020

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see all

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