---
title: Hunt groups
description: A hunt group is a list of agents to whom calls are distributed when all the agents in a queue are busy.
---

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# Hunt groups

 By [Revation Systems](https://blog.revation.com/top-call-center-terms-and-definitions-list/author/revation-systems)

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---

A hunt group is a list of agents to whom calls are distributed when all the agents in a queue are busy.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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<https://blog.revation.com/top-call-center-terms-and-definitions-list/call-recording>

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<https://blog.revation.com/top-call-center-terms-and-definitions-list/compliance>

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<https://blog.revation.com/top-call-center-terms-and-definitions-list/sms/800-database>

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<https://blog.revation.com/top-call-center-terms-and-definitions-list/decibel-db>

### [Decibel (dB)](https://blog.revation.com/top-call-center-terms-and-definitions-list/decibel-db)

<https://blog.revation.com/top-call-center-terms-and-definitions-list/retrial-tables>

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