---
title: Top Call Center Terms And Definitions List | Healthcare Call Center Terminology
description: Healthcare Call Center Terminology |
---

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# Top Call Center Terms And Definitions List

<https://blog.revation.com/top-call-center-terms-and-definitions-list/agent-group-split-or-gate> <https://blog.revation.com/top-call-center-terms-and-definitions-list/agent-group-split-or-gate>

## [Agent Group, Split Or Gate](https://blog.revation.com/top-call-center-terms-and-definitions-list/agent-group-split-or-gate)

 "Split or gate" is a mechanism used in contact centers to either divert calls based on resolution processes, or to route inbound calls differently \[...\]

### More from Revation Systems

<https://blog.revation.com/top-call-center-terms-and-definitions-list/web-click-to-talk-ctt>

### [Web click-to-talk (CTT)](https://blog.revation.com/top-call-center-terms-and-definitions-list/web-click-to-talk-ctt)

<https://blog.revation.com/top-call-center-terms-and-definitions-list/traffic-study>

### [Traffic Study](https://blog.revation.com/top-call-center-terms-and-definitions-list/traffic-study)

<https://blog.revation.com/top-call-center-terms-and-definitions-list/sms/800-database>

### [SMS/800 Database](https://blog.revation.com/top-call-center-terms-and-definitions-list/sms/800-database)

<https://blog.revation.com/top-call-center-terms-and-definitions-list/private-network>

### [Private Network](https://blog.revation.com/top-call-center-terms-and-definitions-list/private-network)

<https://blog.revation.com/top-call-center-terms-and-definitions-list/retrial-tables>

### [Retrial Tables](https://blog.revation.com/top-call-center-terms-and-definitions-list/retrial-tables)

<https://blog.revation.com/top-call-center-terms-and-definitions-list/omnichannel-cloud-call-center>

### [Omnichannel Cloud Call Center](https://blog.revation.com/top-call-center-terms-and-definitions-list/omnichannel-cloud-call-center)

<https://blog.revation.com/top-call-center-terms-and-definitions-list/mbwa-management-by-walking-around>

### [MBWA (Management By Walking Around)](https://blog.revation.com/top-call-center-terms-and-definitions-list/mbwa-management-by-walking-around)

<https://blog.revation.com/top-call-center-terms-and-definitions-list/agent-group-split-or-gate>

### [Agent Group, Split Or Gate](https://blog.revation.com/top-call-center-terms-and-definitions-list/agent-group-split-or-gate)

<https://blog.revation.com/top-call-center-terms-and-definitions-list/judgmental-forecasting>

### [Judgmental Forecasting](https://blog.revation.com/top-call-center-terms-and-definitions-list/judgmental-forecasting)

<https://blog.revation.com/top-call-center-terms-and-definitions-list/hunt-groups>

### [Hunt groups](https://blog.revation.com/top-call-center-terms-and-definitions-list/hunt-groups)

<https://blog.revation.com/top-call-center-terms-and-definitions-list/explanatory-approach>

### [Explanatory Approach](https://blog.revation.com/top-call-center-terms-and-definitions-list/explanatory-approach)

<https://blog.revation.com/top-call-center-terms-and-definitions-list/decibel-db>

### [Decibel (dB)](https://blog.revation.com/top-call-center-terms-and-definitions-list/decibel-db)

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  Nov 10, 2020

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