---
title: Average Time to Abandonment
description: Average time to abandonment is a metric commonly used in the contact center industry to measure customer satisfaction. It is also known as Average Time to Failure or the duration of time that we wait until a client makes his/her last call. This metric is very useful for understanding the needs of customers, identifying and prioritizing improvement opportunities.
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# Average Time to Abandonment

 By [Revation Systems](https://blog.revation.com/top-call-center-vocabulary-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Average time to abandonment is a metric commonly used in the contact center industry to measure customer satisfaction. It is also known as Average Time to Failure or the duration of time that we wait until a client makes his/her last call. This metric is very useful for understanding the needs of customers, identifying and prioritizing improvement opportunities.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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