---
title: Delayed Call
description: A delayed call in contact center is a call that was not handled by the agent during his/her shift and is still waiting to be taken. The average value of a contact center delayed call is $56.47
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# Delayed Call

 By [Revation Systems](https://blog.revation.com/top-call-center-vocabulary-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

A delayed call in contact center is a call that was not handled by the agent during his/her shift and is still waiting to be taken. The average value of a contact center delayed call is $56.47

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/top-call-center-vocabulary-list/author/revation-systems)

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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/top-call-center-vocabulary-list/agent-status>

### [Agent Status](https://blog.revation.com/top-call-center-vocabulary-list/agent-status)

<https://blog.revation.com/top-call-center-vocabulary-list/omnichannel-customer-journey>

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<https://blog.revation.com/top-call-center-vocabulary-list/call-time>

### [Call Time](https://blog.revation.com/top-call-center-vocabulary-list/call-time)

<https://blog.revation.com/top-call-center-vocabulary-list/idle-time-available-time>

### [Idle Time (Available Time)](https://blog.revation.com/top-call-center-vocabulary-list/idle-time-available-time)

<https://blog.revation.com/top-call-center-vocabulary-list/conditional-routing>

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<https://blog.revation.com/top-call-center-vocabulary-list/process-map>

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<https://blog.revation.com/top-call-center-vocabulary-list/average-time-to-abandonment>

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<https://blog.revation.com/top-call-center-vocabulary-list/knowledge-base>

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<https://blog.revation.com/top-call-center-vocabulary-list/rsf>

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<https://blog.revation.com/top-call-center-vocabulary-list/media-gateway-control-protocol-mgcp>

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