--- title: Top Contact Center Abbreviations List | Revation Systems description: We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security. --- - [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/) - 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[Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [HEALTHCARE](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - 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Call center agents \[...\] ## [Auxiliary Work State](https://blog.revation.com/top-contact-center-abbreviations-list/auxiliary-work-state) Auxiliary work state (AWS) is an activity of a call center agent in which he is not talking with the customers but handling administrative works. ## [Call Data](https://blog.revation.com/top-contact-center-abbreviations-list/call-data) Call Data is the number, answer time, play length and campaign ID that can be tracked in a contact center. ## [Cloud Contact Center](https://blog.revation.com/top-contact-center-abbreviations-list/cloud-contact-center) Cloud contact center is an advanced, yet easy-to-use web based platform delivering a rich range of “out of the box” capabilities, allowing \[...\] ## [Customer Journey Mapping](https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping) Customer Journey Mapping is the process of collecting customer journey outcomes and their associated characteristics. It enables contact centers \[...\] ## [Enterprise Relationship Management (ERM)](https://blog.revation.com/top-contact-center-abbreviations-list/enterprise-relationship-management-erm) Enterprise Relationship Management (ERM) is a contact center tool that utilizes Machine Learning to manage a contact center network and integrates \[...\] ## [Historical Reports](https://blog.revation.com/top-contact-center-abbreviations-list/historical-reports) A historical report is a record of important data from a contact center that can be used to review and evaluate operations, customer service \[...\] ## [Intraflow](https://blog.revation.com/top-contact-center-abbreviations-list/intraflow) Intraflow is a contact center team building approach in which agents in one tier are scheduled to communicate with a small number of agents in the \[...\] ## [Look-Ahead Routing](https://blog.revation.com/top-contact-center-abbreviations-list/look-ahead-routing) Look-Ahead Routing is a very important function in contact centers which helps to ensure that every incoming calls are attended in the order they \[...\] ## [Non-ACD in Calls](https://blog.revation.com/top-contact-center-abbreviations-list/non-acd-in-calls) Non-ACD in Calls is a type of call center technology that does not rely on an Automatic Call Distribution system to route inbound calls to Agents. \[...\] [Load More Posts](https://blog.revation.com/top-contact-center-abbreviations-list/author/revation-systems/page/2) ### More from Revation Systems ### [Telephony Services Application Programming Interface (TSAPI)](https://blog.revation.com/top-contact-center-abbreviations-list/telephony-services-application-programming-interface-tsapi) ### [Look-Ahead Routing](https://blog.revation.com/top-contact-center-abbreviations-list/look-ahead-routing) ### [ACS (Automatic Call Sequencer)](https://blog.revation.com/top-contact-center-abbreviations-list/acs-automatic-call-sequencer) ### [Voice Over Long-Term Evolution (VoLTE)](https://blog.revation.com/top-contact-center-abbreviations-list/voice-over-long-term-evolution-volte) ### [Shrinkage](https://blog.revation.com/top-contact-center-abbreviations-list/shrinkage) ### [Real-Time Management](https://blog.revation.com/top-contact-center-abbreviations-list/real-time-management) ### [Pooling Principle](https://blog.revation.com/top-contact-center-abbreviations-list/pooling-principle) ### [Non-ACD in Calls](https://blog.revation.com/top-contact-center-abbreviations-list/non-acd-in-calls) ### [Intraflow](https://blog.revation.com/top-contact-center-abbreviations-list/intraflow) ### [Historical Reports](https://blog.revation.com/top-contact-center-abbreviations-list/historical-reports) ### [Enterprise Relationship Management (ERM)](https://blog.revation.com/top-contact-center-abbreviations-list/enterprise-relationship-management-erm) ### [Customer Journey Mapping](https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping) ### Subscribe for Updates --- ### Contact Sales - Phone: 1.952.392.1831 - Email: [sales@revation.com](mailto:sales@revation.com) ### Search [REQUEST A DEMO](https://revation.com/linklive-demo/) ### Recent Posts - [ACS (Automatic Call Sequencer)](https://blog.revation.com/top-contact-center-abbreviations-list/acs-automatic-call-sequencer) Nov 13, 2020 - [Auxiliary Work State](https://blog.revation.com/top-contact-center-abbreviations-list/auxiliary-work-state) Nov 13, 2020 - [Call Data](https://blog.revation.com/top-contact-center-abbreviations-list/call-data) Nov 13, 2020 - [Cloud Contact Center](https://blog.revation.com/top-contact-center-abbreviations-list/cloud-contact-center) Nov 13, 2020 - [Customer Journey Mapping](https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping) Nov 13, 2020 ### Posts by Topic - [Glossary (15)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/glossary) - [Banking Call Center Must Know Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/banking-call-center-must-know-terms) - 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[Credit Union Contact Center Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-contact-center-definitions) - [Credit Union Contact Center Terminology (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-contact-center-terminology) - [Credit Union Contact Center Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-contact-center-terms) - [Credit Union Customer Engagement Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-customer-engagement-glossary) - [Credit Union Digital Customer Service Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-digital-customer-service-terms) - [Credit Union Unified Communications Terminology (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-unified-communications-terminology) - [Finance Call Center Glossary & Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-call-center-glossary-definitions) - [Finance Call Center Glossary of Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-call-center-glossary-of-terms) - [Finance Contact Center Must Know Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-contact-center-must-know-terms) - [Finance Contact Center Terms: Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-contact-center-terms-glossary) - [Finance Customer Engagement Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-customer-engagement-terms) - [Finance Digital Customer Service Glossary of Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-digital-customer-service-glossary-of-terms) - [Finance Unified Communications Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-unified-communications-glossary) - [Finance Unified Communications Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-unified-communications-terms) - [Healthcare Call Center Terms & Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/healthcare-call-center-terms-definitions) - [Healthcare Call Center Terms & Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/healthcare-call-center-terms-glossary) - [Healthcare Contact Center Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/healthcare-contact-center-definitions) - [Healthcare Contact Center Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/healthcare-contact-center-terms) - [Hospital Call Center Terms & Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-call-center-terms-definitions) - [Hospital Customer Engagement Must Know Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-customer-engagement-must-know-terms) - [Hospital Customer Engagement Terminology (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-customer-engagement-terminology) - [Hospital Customer Engagement Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-customer-engagement-terms) - [Hospital Customer Engagement Terms: Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-customer-engagement-terms-glossary) - [Hospital Digital Customer Service Must Know Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-digital-customer-service-must-know-terms) - [Hospital Unified Communications Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-unified-communications-definitions) - [Hospital Unified Communications Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-unified-communications-glossary) - [Hospital Unified Communications Must Know Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-unified-communications-must-know-terms) - [Hospital Unified Communications Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-unified-communications-terms) - [Hospital Unified Communications Terms: Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-unified-communications-terms-glossary) - [Medical Call Center Terminology (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-call-center-terminology) - [Medical Contact Center Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-contact-center-glossary) - [Medical Contact Center Terminology (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-contact-center-terminology) - [Medical Contact Center Terms & Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-contact-center-terms-definitions) - [Medical Contact Center Terms: Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-contact-center-terms-glossary) - [Medical Customer Engagement Acronyms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-customer-engagement-acronyms) - [Medical Customer Engagement Glossary of Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-customer-engagement-glossary-of-terms) - [Medical Digital Customer Service Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-digital-customer-service-definitions) - [Medical Unified Communications Glossary of Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-unified-communications-glossary-of-terms) - [Medical Unified Communications Terms & Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-unified-communications-terms-definitions) - [Top Call Center Glossary List (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/top-call-center-glossary-list) see all ### Revation Systems Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform. --- - [Revation Home](https://revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Why Revation?](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - 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