Intraflow

Read More: Integrate with Popular Email and Directory Applications


Intraflow is a contact center team building approach in which agents in one tier are scheduled to communicate with a small number of agents in the next tier. This allows agents to build close, long-lasting relationships with those they work with most frequently. Ideally, intraflow will encourage productivity and cooperation between the different tiers.




Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics

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