--- title: Top Contact Center Definitions List | Glossary description: Glossary | --- - [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/) - 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Contact center \[...\] ## [Automatic Speech Recognition (ASR)](https://blog.revation.com/top-contact-center-definitions-list/automatic-speech-recognition-asr) Automatic Speech Recognition (ASR) is an important component of customer service automation. Contact centers are adopting speech technologies to \[...\] ## [Call Closing](https://blog.revation.com/top-contact-center-definitions-list/call-closing) Call closing is a method of contact center scripting that is prevalently used in order to ensure a high quality outbound call center process and \[...\] ## [Click to Call](https://blog.revation.com/top-contact-center-definitions-list/click-to-call) Click to Call is a contact center technology that provides the means for customers to initiate a call back directly from a website. ## [Customer Journey](https://blog.revation.com/top-contact-center-definitions-list/customer-journey) Call center customer journey is a linear process of relationship between the contact center and customer that starts with 1st contact and ends \[...\] ## [Endpoint](https://blog.revation.com/top-contact-center-definitions-list/endpoint) An endpoint is a "device" used by the customer such as a cell phone, tablet, vehicle navigator and any other connected device. ## [Healthcare Call Center](https://blog.revation.com/top-contact-center-definitions-list/healthcare-call-center) Healthcare call center: A healthcare call center is a center that is set up in healthcare organizations. The staff at the center answers to the \[...\] ## [Intra Day Statistics](https://blog.revation.com/top-contact-center-definitions-list/intra-day-statistics) Intra Day Statistics maintain an account of all transactions handled by the contact center during a given day. Also keep track of activities \[...\] ## [Longest Call Waiting (LCW)](https://blog.revation.com/top-contact-center-definitions-list/longest-call-waiting-lcw) In the contact center industry, Longest Call Waiting (LCW) is the maximum time, in seconds, that a call can wait before completion. LCW is part of \[...\] ## [Network Control Center](https://blog.revation.com/top-contact-center-definitions-list/network-control-center) Network Control Center is the contact center architecture that can optimize the management layer and routing of a contact center. [Load More Posts](https://blog.revation.com/top-contact-center-definitions-list/tag/glossary/page/2) ### More from Revation Systems ### [Voice authentication](https://blog.revation.com/top-contact-center-definitions-list/voice-authentication) ### [Telephone network connection](https://blog.revation.com/top-contact-center-definitions-list/telephone-network-connection) ### [Session Initiated Protocol (SIP)](https://blog.revation.com/top-contact-center-definitions-list/session-initiated-protocol-sip) ### [Intra Day Statistics](https://blog.revation.com/top-contact-center-definitions-list/intra-day-statistics) ### [Call Closing](https://blog.revation.com/top-contact-center-definitions-list/call-closing) ### [Abandonment Rate](https://blog.revation.com/top-contact-center-definitions-list/abandonment-rate) ### [Real-Time Adherence](https://blog.revation.com/top-contact-center-definitions-list/real-time-adherence) ### [Physician Answering Service](https://blog.revation.com/top-contact-center-definitions-list/physician-answering-service) ### [Network Control Center](https://blog.revation.com/top-contact-center-definitions-list/network-control-center) ### [Longest Call Waiting (LCW)](https://blog.revation.com/top-contact-center-definitions-list/longest-call-waiting-lcw) ### [Healthcare Call Center](https://blog.revation.com/top-contact-center-definitions-list/healthcare-call-center) ### [Endpoint](https://blog.revation.com/top-contact-center-definitions-list/endpoint) ### Subscribe for Updates --- ### Contact Sales - Phone: 1.952.392.1831 - Email: [sales@revation.com](mailto:sales@revation.com) ### Search [REQUEST A DEMO](https://revation.com/linklive-demo/) ### Recent Posts - [Abandonment Rate](https://blog.revation.com/top-contact-center-definitions-list/abandonment-rate) Nov 14, 2020 - [Automatic Speech Recognition (ASR)](https://blog.revation.com/top-contact-center-definitions-list/automatic-speech-recognition-asr) Nov 14, 2020 - [Call Closing](https://blog.revation.com/top-contact-center-definitions-list/call-closing) Nov 14, 2020 - [Click to Call](https://blog.revation.com/top-contact-center-definitions-list/click-to-call) Nov 14, 2020 - [Customer Journey](https://blog.revation.com/top-contact-center-definitions-list/customer-journey) Nov 14, 2020 ### Posts by Topic - [Glossary (15)](https://blog.revation.com/top-contact-center-definitions-list/tag/glossary) - [Banking Contact Center Acronyms (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/banking-contact-center-acronyms) - 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[Credit Union Call Center Terms (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/credit-union-call-center-terms) - [Credit Union Contact Center Acronyms (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/credit-union-contact-center-acronyms) - [Credit Union Contact Center Terminology (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/credit-union-contact-center-terminology) - [Credit Union Customer Engagement Glossary (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/credit-union-customer-engagement-glossary) - [Credit Union Digital Customer Service Terminology (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/credit-union-digital-customer-service-terminology) - [Credit Union Digital Customer Service Terms (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/credit-union-digital-customer-service-terms) - [Finance Customer Engagement Glossary of Terms (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/finance-customer-engagement-glossary-of-terms) - [Finance Customer Engagement Terms: Glossary (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/finance-customer-engagement-terms-glossary) - [Healthcare Call Center Terminology (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/healthcare-call-center-terminology) - [Healthcare Call Center Terms & Glossary (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/healthcare-call-center-terms-glossary) - [Healthcare Customer Engagement Glossary (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/healthcare-customer-engagement-glossary) - [Healthcare Digital Customer Service Acronyms (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/healthcare-digital-customer-service-acronyms) - [Healthcare Unified Communications Acronyms (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/healthcare-unified-communications-acronyms) - [Hospital Contact Center Definitions (1)](https://blog.revation.com/top-contact-center-definitions-list/tag/hospital-contact-center-definitions) - 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