--- title: Top Contact Center Terms And Definitions List --- - [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/) - [WHY REVATION](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [LINKLIVE](https://revation.com/linklive9/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [LinkLive Chat](https://revation.com/linklive9/linklive-chat/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [HEALTHCARE](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [BANKING](https://revation.com/linklive-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Messaging Bundle](https://revation.com/linklive-banking/messaging-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Engagement Bundle](https://revation.com/linklive-banking/engagement-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Advanced Bundle](https://revation.com/linklive-banking/engagement-advanced-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [REVA](https://revation.com/reva/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [REVA AI Healthcare](https://revation.com/reva/reva-ai/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Reva AI Banking](https://revation.com/reva/reva-ai-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [RESOURCES](https://info.revation.com/resource-center) - [All Resources](https://info.revation.com/resource-center) - [Case Studies](https://blog.revation.com/tag/case-studies?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Healthcare Scenarios](https://revation.com/customer-success/healthcare-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Financial Scenarios](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [EVENTS](https://revation.com/upcoming-events/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [NEWS](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [BLOG](https://blog.revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) # Top Contact Center Terms And Definitions List ## [ASR](https://blog.revation.com/top-contact-center-terms-and-definitions-list/asr) Asr is the speech recognition function available in contact centers (cc). Asr allows for incoming customer calls to be transcribed into text and \[...\] ## [Bot](https://blog.revation.com/top-contact-center-terms-and-definitions-list/bot) Using automation software, bots complete tasks that a human could traditionally perform on behalf of the customer. There are many reasons to use a \[...\] ## [Case Management](https://blog.revation.com/top-contact-center-terms-and-definitions-list/case-management) Case management in contact call center is a process or method to improve effectiveness and efficiency in developing frameworks within customer \[...\] ## [CSAT](https://blog.revation.com/top-contact-center-terms-and-definitions-list/csat) CSAT (Customer Satisfaction) is a productivity metric used in contact centers to measure the customer satisfaction level of calls that were \[...\] ## [Document Management System (DMS)](https://blog.revation.com/top-contact-center-terms-and-definitions-list/document-management-system-dms) The main purpose of a contact center document management system is to manage e-mail interactions, phone call interactions, social media \[...\] ## [Gap Analysis](https://blog.revation.com/top-contact-center-terms-and-definitions-list/gap-analysis) GAP Analysis: in contact centers it is an activity to identify the contact center performance gaps and understanding the reasons behind them. \[...\] ## [Integrated browser](https://blog.revation.com/top-contact-center-terms-and-definitions-list/integrated-browser) Integrated browser (IB) or Web browser is web browsing technology built into a Contact Center application. The Integrated browser may be built-in \[...\] ## [Live Chat](https://blog.revation.com/top-contact-center-terms-and-definitions-list/live-chat) Live chat is a feature of online customer care service provided by the contact center. It allows clients to communicate directly with an agent of \[...\] ## [Moves, adds and changes (MACs)](https://blog.revation.com/top-contact-center-terms-and-definitions-list/moves-adds-and-changes-macs) A move is a change in a contact center worker\`s workstation and/or position. An add is a new worker added to the contact center and a change is \[...\] ## [PBX (Private Branch Exchange)](https://blog.revation.com/top-contact-center-terms-and-definitions-list/pbx-private-branch-exchange) PBX is a private branch exchange (PBX) is an application, software, or hardware that provides unified access to the telephone network. ## [Quality Management](https://blog.revation.com/top-contact-center-terms-and-definitions-list/quality-management) Quality Management can be defined as the process of continuously improving the quality of services by identifying and eliminating non efficient \[...\] ## [Script (call script)](https://blog.revation.com/top-contact-center-terms-and-definitions-list/script-call-script) A call script is a planned outline for an employee to follow during a telephone call. It is usually used for marketing solicitations or technical \[...\] ## [Supervisor](https://blog.revation.com/top-contact-center-terms-and-definitions-list/supervisor) The role of a call center supervisor is to manage their subordinates and provide them with support while they handle calls. They are responsible \[...\] ## [Upsell](https://blog.revation.com/top-contact-center-terms-and-definitions-list/upsell) Definition of upsell – Offer an additional product or service to a current customer in addition to the item and price previously agreed upon. \[...\] ## [Wrap Time](https://blog.revation.com/top-contact-center-terms-and-definitions-list/wrap-time) What is wrap time? Wrap time gives you an idea how long it will take to complete a job when using a call center. For example, if a customer is on \[...\] ### More from Revation Systems ### [Upsell](https://blog.revation.com/top-contact-center-terms-and-definitions-list/upsell) ### [Gap Analysis](https://blog.revation.com/top-contact-center-terms-and-definitions-list/gap-analysis) ### [Wrap Time](https://blog.revation.com/top-contact-center-terms-and-definitions-list/wrap-time) ### [Supervisor](https://blog.revation.com/top-contact-center-terms-and-definitions-list/supervisor) ### [Script (call script)](https://blog.revation.com/top-contact-center-terms-and-definitions-list/script-call-script) ### [Quality Management](https://blog.revation.com/top-contact-center-terms-and-definitions-list/quality-management) ### [PBX (Private Branch Exchange)](https://blog.revation.com/top-contact-center-terms-and-definitions-list/pbx-private-branch-exchange) ### [Moves, adds and changes (MACs)](https://blog.revation.com/top-contact-center-terms-and-definitions-list/moves-adds-and-changes-macs) ### [Live Chat](https://blog.revation.com/top-contact-center-terms-and-definitions-list/live-chat) ### [Integrated browser](https://blog.revation.com/top-contact-center-terms-and-definitions-list/integrated-browser) ### [Document Management System (DMS)](https://blog.revation.com/top-contact-center-terms-and-definitions-list/document-management-system-dms) ### [CSAT](https://blog.revation.com/top-contact-center-terms-and-definitions-list/csat) ### Subscribe for Updates --- ### Contact Sales - Phone: 1.952.392.1831 - Email: [sales@revation.com](mailto:sales@revation.com) ### Search [REQUEST A DEMO](https://revation.com/linklive-demo/) ### Recent Posts - [ASR](https://blog.revation.com/top-contact-center-terms-and-definitions-list/asr) Nov 7, 2020 - [Bot](https://blog.revation.com/top-contact-center-terms-and-definitions-list/bot) Nov 7, 2020 - [Case Management](https://blog.revation.com/top-contact-center-terms-and-definitions-list/case-management) Nov 7, 2020 - [CSAT](https://blog.revation.com/top-contact-center-terms-and-definitions-list/csat) Nov 7, 2020 - [Document Management System (DMS)](https://blog.revation.com/top-contact-center-terms-and-definitions-list/document-management-system-dms) Nov 7, 2020 ### Posts by Topic - [Glossary (15)](https://blog.revation.com/top-contact-center-terms-and-definitions-list/tag/glossary) ### Revation Systems Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform. --- - [Revation Home](https://revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Why Revation?](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [LinkLive](https://revation.com/linklive9/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [LinkLive Chat](https://revation.com/linklive9/linklive-chat/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [LinkLive Healthcare](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [LinkLive Banking](https://revation.com/linklive-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Messaging Bundle](https://revation.com/linklive-banking/messaging-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Engagement Bundle](https://revation.com/linklive-banking/engagement-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Advanced Bundle](https://revation.com/linklive-banking/engagement-advanced-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Compare Bundles](https://revation.com/linklive-banking/bundle-comparison/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Reva AI](https://revation.com/reva/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Healthcare](https://revation.com/reva/reva-ai/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Banking](https://revation.com/reva/reva-ai-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Case Studies](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Healthcare](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Financial Services](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Scenarios](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Healthcare](https://revation.com/customer-success/healthcare-scenarios/) - [Financial](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Blog](https://blog.revation.com?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Healthcare](https://blog.revation.com/tag/healthcare?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Financial Services](https://blog.revation.com/tag/financial-services?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Digital Transformation](https://blog.revation.com/tag/digital-transformation?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Security](https://blog.revation.com/tag/security?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Customer Experience](https://blog.revation.com/tag/customer-experience?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Unified Communications](https://blog.revation.com/tag/unified-communications?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [In the News](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Connect with Revation](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Subscribe to Updates](https://share.hsforms.com/1jtkfIuTuTY6KnmPS9w4LSg4pf3n) - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Live Chat](https://sec3.revation.com/widget/?rev-pop-out=true&rev-brand=revation&rev-auth-mode=anonymous&rev-group=revation&rev-dst-pid=support@secure.revation.com&rev-voice=true&rev-video=sendrecv&rev-video-mix=unidirectional&rev-rds=true&rev-conference=false&rev-file-upload=false) - Sales ([Email](mailto:sales@revation.com)) - Sales ([Phone](tel:952-392-1831)) - Social Media  - [LinkedIn](https://www.linkedin.com/company/revation-systems/) - Facebook - [Twitter](https://twitter.com/intent/follow?screen_name=revation) - [YouTube](https://www.youtube.com/channel/UC0iy3rMeCFOwZgXGiHG-EQw?sub_confirmation=1) We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security. [OUR STORY](https://revation.com/revation-story/) [Twitter](https://twitter.com/revation) [linkedin](https://www.linkedin.com/company/revation-systems/?viewAsMember=true) ### Minneapolis - 225 S 6th Street, Suite 3900, Minneapolis, MN 55402 - 1.952.392.1834 ### San Francisco - 535 Mission Street – 14th Floor, San Francisco, CA 94105 - 1.952.392.1834 ### Cloud Communications - [LinkLive Healthcare](https://revation.com/linklive-healthcare/) - [LinkLive Banking](https://revation.com/linklive-banking/) - [Unified Communications](https://revation.com/revation-story/unified-communications/) [VIEW OUR SOLUTIONS](https://revation.com/linklive9/) ### LET’S CONNECT We’re available to connect and talk about your story. Contact us to talk now or schedule an appointment. [CONTACT US](https://revation.com/contact-us/) [LINKLIVE DEMO](https://revation.com/linklive/linklive-demo/) © Copyright 2020   |   Revation Systems, Inc.   |   All Rights Reserved   |   [Privacy Policy](https://revation.com/privacy-policy) ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "LinkLive" }, "dateModified" : "October 1, 2024, 12:00:00 PM", "datePublished" : "1970-01-01 00:00:00", "description" : "", "headline" : "Top Contact Center Terms And Definitions List", "image" : { "@type" : "ImageObject", "url" : "" }, "mainEntityOfPage" : { "@id" : "https://blog.revation.com/top-contact-center-terms-and-definitions-list", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://7904435.fs1.hubspotusercontent-na1.net/hubfs/7904435/LinkLive_ForHubspotKit.png" }, "name" : "LinkLive" } } ```