---
title: CSAT
description: CSAT (Customer Satisfaction) is a productivity metric used in contact centers to measure the customer satisfaction level of calls that were answered over a period of time.
---

[Top Contact Center Terms And Definitions List](https://blog.revation.com/top-contact-center-terms-and-definitions-list)

# [CSAT](https://blog.revation.com/top-contact-center-terms-and-definitions-list/csat)

 Written by [Revation Systems](https://blog.revation.com/top-contact-center-terms-and-definitions-list/author/revation-systems) | Nov 8, 2020 1:39:31 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

CSAT (Customer Satisfaction) is a productivity metric used in contact centers to measure the customer satisfaction level of calls that were answered over a period of time.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/top-contact-center-terms-and-definitions-list/csat)

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