---
title: Gap Analysis
description: "GAP Analysis: in contact centers it is an activity to identify the contact center performance gaps and understanding the reasons behind them. Contact center performance gap is the difference between achieved service level and target service level."
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# Gap Analysis

 By [Revation Systems](https://blog.revation.com/top-contact-center-terms-and-definitions-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

GAP Analysis: in contact centers it is an activity to identify the contact center performance gaps and understanding the reasons behind them. Contact center performance gap is the difference between achieved service level and target service level.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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     "@type": "BlogPosting",
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     "headline": "Gap Analysis",
     "image": {
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     },
     "datePublished": "2020-11-08 01:37:44",
     "dateModified": "November 8, 2020, 1:37:44 AM",
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     "description": "GAP Analysis: in contact centers it is an activity to identify the contact center performance gaps and understanding the reasons behind them. Contact center performance gap is the difference between achieved service level and target service level.
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 }
```