---
title: Live Chat
description: Live chat is a feature of online customer care service provided by a contact center. It allows clients to communicate directly with an agent of the contact center through a chat window on the web site.
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# Live Chat

 By [Revation Systems](https://blog.revation.com/top-contact-center-terms-and-definitions-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Live chat is a feature of online customer care service provided by the contact center. It allows clients to communicate directly with an agent of the contact center through a chat window on the web site.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/top-contact-center-terms-and-definitions-list/author/revation-systems)

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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/top-contact-center-terms-and-definitions-list/document-management-system-dms>

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