---
title: Supervisor
description: The role of a call center supervisor is to manage their subordinates and provide them with support while they handle calls. They are responsible for supervising and co-coordinating the work of the agents below them in order to provide effective client service. The goal of a supervisor is to meet or exceed the company's goals and objectives by providing excellent customer service while maintaining profitability.
---

[Top Contact Center Terms And Definitions List](https://blog.revation.com/top-contact-center-terms-and-definitions-list)

# [Supervisor](https://blog.revation.com/top-contact-center-terms-and-definitions-list/supervisor)

 Written by [Revation Systems](https://blog.revation.com/top-contact-center-terms-and-definitions-list/author/revation-systems) | Nov 8, 2020 1:31:50 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

The role of a call center supervisor is to manage their subordinates and provide them with support while they handle calls. They are responsible for supervising and co-coordinating the work of the agents below them in order to provide effective client service. The goal of a supervisor is to meet or exceed the company's goals and objectives by providing excellent customer service while maintaining profitability.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/top-contact-center-terms-and-definitions-list/supervisor)

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