---
title: Customer Loyalty
description: Customer Loyalty is a central concept in contact center management. Customer loyalty is defined as a commitment from an individual customer or segment of customers to spend with a business repeatedly, to recommend that business to others, and to invest in the relationship with that business.
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# Customer Loyalty

 By [Revation Systems](https://blog.revation.com/best-call-center-lingo-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Customer Loyalty is a central concept in contact center management. Customer loyalty is defined as a commitment from an individual customer or segment of customers to spend with a business repeatedly, to recommend that business to others, and to invest in the relationship with that business.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/best-call-center-lingo-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/best-call-center-lingo-list/cold-call>

### [Cold Call](https://blog.revation.com/best-call-center-lingo-list/cold-call)

<https://blog.revation.com/best-call-center-lingo-list/call-drivers>

### [Call Drivers](https://blog.revation.com/best-call-center-lingo-list/call-drivers)

<https://blog.revation.com/best-call-center-lingo-list/macro-metric>

### [Macro Metric](https://blog.revation.com/best-call-center-lingo-list/macro-metric)

<https://blog.revation.com/best-call-center-lingo-list/home-agent>

### [Home Agent](https://blog.revation.com/best-call-center-lingo-list/home-agent)

<https://blog.revation.com/best-call-center-lingo-list/not-ready-state>

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<https://blog.revation.com/best-call-center-lingo-list/advanced-800-services>

### [Advanced 800 Services](https://blog.revation.com/best-call-center-lingo-list/advanced-800-services)

<https://blog.revation.com/best-call-center-lingo-list/predictive-dialer-ppd>

### [Predictive Dialer (PPD)](https://blog.revation.com/best-call-center-lingo-list/predictive-dialer-ppd)

<https://blog.revation.com/best-call-center-lingo-list/ip-pbx>

### [IP-PBX](https://blog.revation.com/best-call-center-lingo-list/ip-pbx)

<https://blog.revation.com/best-call-center-lingo-list/average-after-call-work-time-awt>

### [Average After-Call Work Time (AWT)](https://blog.revation.com/best-call-center-lingo-list/average-after-call-work-time-awt)

<https://blog.revation.com/best-call-center-lingo-list/redial>

### [ReDial](https://blog.revation.com/best-call-center-lingo-list/redial)

<https://blog.revation.com/best-call-center-lingo-list/voice-response-unit>

### [Voice Response Unit](https://blog.revation.com/best-call-center-lingo-list/voice-response-unit)

<https://blog.revation.com/best-call-center-lingo-list/time-series-approach>

### [Time Series Approach](https://blog.revation.com/best-call-center-lingo-list/time-series-approach)

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see all

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