---
title: Agent Coaching
description: What is agent coaching in contact center? Agent coaching is a technique used to help customer service agents develop skills and ultimately improve their performance. Simply put, call center agent coaching is a process of assessing agents’ way of interacting with clients using a systematic approach that includes both qualitative and quantitative results, such as feedback from clients and direct observations, such as written observations.
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# Agent Coaching

 By [Revation Systems](https://blog.revation.com/best-call-center-terminology-and-metrics-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

What is agent coaching in contact center? Agent coaching is a technique used to help customer service agents develop skills and ultimately improve their performance. Simply put, call center agent coaching is a process of assessing agents’ way of interacting with clients using a systematic approach that includes both qualitative and quantitative results, such as feedback from clients and direct observations, such as written observations.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/best-call-center-terminology-and-metrics-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/marquee-messages>

### [Marquee messages](https://blog.revation.com/best-call-center-terminology-and-metrics-list/marquee-messages)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/preview-dialer>

### [Preview Dialer](https://blog.revation.com/best-call-center-terminology-and-metrics-list/preview-dialer)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/off-peak>

### [Off-Peak](https://blog.revation.com/best-call-center-terminology-and-metrics-list/off-peak)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/average-delay-to-abandon>

### [Average Delay To Abandon](https://blog.revation.com/best-call-center-terminology-and-metrics-list/average-delay-to-abandon)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/data-directed-call-routing>

### [Data Directed Call Routing](https://blog.revation.com/best-call-center-terminology-and-metrics-list/data-directed-call-routing)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/hosted-pbx>

### [Hosted PBX](https://blog.revation.com/best-call-center-terminology-and-metrics-list/hosted-pbx)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/jitter>

### [Jitter](https://blog.revation.com/best-call-center-terminology-and-metrics-list/jitter)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/escalation>

### [Escalation](https://blog.revation.com/best-call-center-terminology-and-metrics-list/escalation)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/response-time>

### [Response Time](https://blog.revation.com/best-call-center-terminology-and-metrics-list/response-time)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/small-computer-system-interface-scsi>

### [Small computer system interface (SCSI)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/small-computer-system-interface-scsi)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/touch-tone>

### [Touch Tone](https://blog.revation.com/best-call-center-terminology-and-metrics-list/touch-tone)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/vxml>

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- [Agent Coaching](https://blog.revation.com/best-call-center-terminology-and-metrics-list/agent-coaching?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
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- [Call Metering](https://blog.revation.com/best-call-center-terminology-and-metrics-list/call-metering?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
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- [Data Directed Call Routing](https://blog.revation.com/best-call-center-terminology-and-metrics-list/data-directed-call-routing?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Escalation](https://blog.revation.com/best-call-center-terminology-and-metrics-list/escalation?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Hosted PBX](https://blog.revation.com/best-call-center-terminology-and-metrics-list/hosted-pbx?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

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see all

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