Interflow

Read More: Integrate with Popular Email and Directory Applications


The concept of Interflow is similar to the one or Two way in a pipeline. The Interflow model has been developed to meet the requirements of today's contact center, where there is a high degree of interactivity between the agents and customers, often coupled with an initial request for information from the customer.




Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics

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